New Posting - Air Canada

Training Design Manager – Corporate Customer Service Training - Montreal
Air Canada  

 - Vancouver, BC

Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation. Cabin Crew Training Design is looking for a dynamic, proactive and motivated individual who will use excellent communication and organizational skills to develop quality training programs that are innovative and engaging  Provide continuous support to the Manager, Training Design – Cabin Crew at various locations, Vancouver, Toronto etc. Develop and maintain a strong working relationship with IFS management team and work closely with stakeholders to determine critical needs and the most effective methodologies and materials for program delivery  Develop effective project workplans and monitor progress and provide regular updates to Manager with respect to milestones and deadlines  Manage and support development team by providing feedback and coaching  Execute a broad range of training strategies and methodologies that support adult learning styles  Identify/select quality cost-competitive suppliers for training courseware  Ongoing maintenance of existing programs including file management and technical guidance to new members of the design team  Plan, organize and conduct Train the Trainer workshops to qualify instructors on concepts and techniques required to deliver training  Gather and solicit operational and training performance information  Complete Flight Attendant initial training  Qualifications Bachelor of Education or other related discipline, a definite asset Sound communication skills, both written and verbal Strong interpersonal skills Ability to meet deadlines Ability to work under pressure and prioritize multiple projects, Highly flexible and adaptable Motivated and an enthusiastic team player Ability to work independently with minimal supervision Strong PC skills Previous experience in a training environment High regard for safety Flight Attendant experience an asset LINGUISTIC REQUIREMENTS  Bilingual (English and French) At Air Canada, we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. Air Canada thanks all candidates for their interest; however only those selected to continue in the process will be contacted.