New Posting - Executive Flight Centre

Airport Operations Technician Lead
Executive Flight Centre 

 - Nanaimo, BC

Airport Operations Technician Lead Executive Flight Centre (EFC) has been setting standards in aviation fuel and service for over forty years. Headquartered in Calgary, with operations in both Alberta and British Columbia, EFC offers a diverse range of aviation services to meet the needs of airport users. EFC also offers additional expertise and services to customers throughout Western Canada in the areas of Airport / Aerodrome Services and Aviation Real Estate Development. Our vision is to provide an excellent quality of service to all customers in the Aviation Industry by focusing on Safety, Quality, Consistency and Customer Service. Our Nanaimo location is seeking an experienced Airport Operations Technician Lead to support our diverse operations. Main Functions:  The Airport Operations Technician (AOT) Lead, under the direction of the Nanaimo Airport Manager of Operations (or Designate), is responsible for supervising the overall day-to-day safe, efficient and timely operations and works to ensure the safety, protection and maintenance of the Nanaimo Airport property, personnel and information. Responsibilities:  • Oversee the safe and efficient operation of the AOT staff Level 1 and Level 2 at the Nanaimo Airport. • Establish and maintain proper procedures and guidelines for safety, including handling hazards, concerns, and emergency situations. • Provide direction to Airport Operations Technicians and participate in daily operations. • Perform workplace safety inspections as required and lead by example in promoting safety consciousness for everyone at the Nanaimo Airport including employees, passengers, customers, tenants and visitors. • Ensure the Airport is properly maintained in all weather conditions and all equipment and facilities are in good working order. • Establish and maintain strong working relationship with the Nanaimo Airport, employees, EFC management, and any other key stakeholders. • Efficiently and effectively respond, direct and analyze Nanaimo Airport inquiries and concerns. • Liaise with EFC and the Nanaimo Airport, facilitating resolution of issues/problems. • Assist in maintaining appropriate staff levels to meet requirements of the Nanaimo Airport. • Assist in facilitating staff recruitment, hiring, terminations, time and attendance and performance management as required, in conjunction with EFC Management and Human Resources and with input from the NAC. • Assist management in developing long term personnel, equipment and facility plans for airport operations. • In collaboration with NAC management oversee EFC ARFF group as required to ensure they are fully trained. • Document and provide detailed, current records and reports of Airport activities and analyse/report on the daily, monthly and annual key performance indicators. • In conjunction with EFC Management, monitor departmental performance against both NAC and EFC goals to ensure that progress is being made and that corrective action is taken if necessary. • Provide services after hours on an on-call/as-needed basis. • General support activities related to the Nanaimo Airport Operations. • Follow direction and guidance from the Nanaimo Airport Authority and EFC. • Maintain a tidy and orderly work area exhibiting pride in work performance and contributing to a healthy and safe work environment. • Ensure exceptional, courteous and respectful customer service through compliance and participation in the Company’s Step Up to Customer Service Program. • Comply with and participate in the Company’s Health & Safety and Quality programs and initiatives. • Perform any other duties as required. • Qualifications and Experience:  • Completion of High school diploma. • Post-secondary education in Aviation or business related field is preferred. • Demonstrated supervisory/leadership experience. • Able to obtain an airport security clearance. • Valid class 5 driver’s license and clean Driver’s Abstract. No restrictions permitted. • First Aid and CPR would be an asset. • Solicitor General BC Security Services License. • Excellent written and verbal communications skills. • Meticulous record keeping, report writing, observation skills. • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times. • Able to work various weekday, evening, weekend and overtime shifts as required. • Professional appearance and behaviour while providing superior customer service. • Demonstrate judgment, common sense and decision-making ability, particularly when required to take charge and direct others in emergencies or other incidents. • Must be physically fit and able to meet the physical demands of the position which include but are not limited to; standing and/or sitting for long periods of time, reaching above/below shoulders, bending/squatting/kneeling to perform searches and lifting/pushing/pulling luggage and other heavy items. • Able to work well under pressure. • Able to work with the public and deal with conflict resolution. • Able to work within a structured and highly regulated environment. • Strong problem solving and decision-making skills, including the ability to exercise independent judgment. • A strong work ethic and positive team attitude. • Highly motivated and able to work well with minimal supervision in a fast paced environment. • Professional, punctual, meticulous and diligent. • Proficient at Microsoft Office, Excel and Word. • Able to work collaboratively as a productive member of the EFC Team. • Executive Flight Centre offers competitive compensation and a comprehensive benefits package, an incredible work environment, and career advancement opportunities. Please visit our web site at http://www.efcaviation.ca/ for a complete description of our company and to view other career opportunities. To apply for this position, please send your resume and cover letter to careers4u@efcaviation.ca indicating the position title and location you are applying for in your subject line.