Air Canada is currently recruiting a Customer Relations Representative-YYC10239
Job Description:
• Respond to customer complaints and inquiries from internal/external customers by phone, royal mail, fax, e-mail and occasionally in person
• Evaluate the customer complaint and complete the necessary research in order to appropriately respond to the issue
• Determine appropriate payment of compensation and waiver of penalties within departmental guidelines and using a common sense approach
• Provide feedback to leads, management or internal customers in order to promote a continual improvement of Air Canada’s customer service delivery
• Other duties assigned as required
The hourly wage is 14.61
Qualifications/Requirements:
•Based on equal qualifications, preference will be given to bilingual, French and English speaking candidates
• Advanced knowledge of MS Word
• 50 words per minute keyboarding
• Previous airline experience
• Strong time management skills and ability to work with little supervision
• Strong planning, organizational and decision making skills
• Good problem solving and conflict resolution skills
• Strong communication skills
• Team player
• Successful completion of an Air Canada letter writing test and interview
Primary LocationCA-AB-YYC - Calgary Offices, Schedule Full-time
For further details or to apply, please click here.
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