New Posting - Sky Service (Manager Suttle Programs)

Sky Service is currently recruitig a Manager, Shuttle Programs.  The Manager, Shuttle Programs is responsible for program management of all shuttle program activities needed to drive the program to new levels within the company.

SUMMARY OF KEY RESPONSIBILITIES:
• Program Management, the overall management of the Shuttle Program.
• Working with all key stakeholders (internal & external) to ensure smooth operation of the program deliverables including but not limited to: negotiating contracts; establishing operating procedures; communication with students, parents, person accompanying, vendor companies and the client.
• Book, prepare and set-up all scheduled flights for a specific program.
• Set up all related travel arrangements relating to these flights such as special ground transportation requirements.
• Oversee all flight activity whether day, evening or weekends.
• Work in close collaboration with OCC to ensure proper flight following procedures for all flights.
• Prepare flights as per established in company SOP’s and following the COM.
• Prepare the required documentation and track the flights for billing purposes.
• Address customer service inquiries by phone and e-mail within a short response time.
• Plans and implements strategic initiatives to enhance the sales offering based on input from customers.
• Works to maintain strong on-going relationships with key customers to allow for repeat business.
• Works with Client Services to ensure customer satisfaction by promptly responding to issues and questions.

QUALIFICATIONS AND SKILLS REQUIRED:

• Minimum of 2 years of experience in flight coordination and charter sales;
• Minimum 5 years of experience in the aviation industry;
• Program management experience is required;
• Experience working with special needs students;
• Experience working with the Ontario Government and the provincial education system;
• Proficiency with FOS, Flight Explorer, MS Word, Excel and Outlook;
• Ability to take initiative, to make decisions and work in a dynamic, high-pressure environment while meeting tight deadlines;
• Demonstrates strong interpersonal and superior communication skills, both written / verbal;
• Strong commitment to provide the best customer service in the industry;
• Strong team player with strong organizational skills;
• Flexible work schedule with shifts including evenings and weekends;
• Travel will be required; working off-site up to 50% of the time;
• Bilingual (French and English) considered an asset;
• Pursues everything with energy, drive, and a need to finish well;
• Adheres to core values; acts in line with those values;
• Ability to thrive and achieve goals in a highly demanding and stressful environment;
• Uses rigorous logic to solve difficult problems with effective solutions;
• Can effectively cope with change and shift gears comfortably and quickly;
• Is effective in a variety of settings, including internal and external audiences, one-on-one, and in groups, with peers, direct reports, management and external stakeholders.

EDUCATION:
 • Post-secondary education in aviation management or a related field an asset.

HOW TO APPLY:

If you are interested in this position and feel you meet the qualifications; please email your resume to careers@skyservice.com. You must clearly identify the position that you are applying for: (eg: Manager, Shuttle Programs - YYZ).