Sunwest Aviation Ltd. is the leading Western Canadian operator of a wide variety of jets, turboprops and piston charter aircraft. Based on our fleet diversity, Sunwest is able to offer excellent opportunity for advancement. With over twenty-five years of safe operation, we have established a solid reputation in the aviation industry. Operating from a modern facility in Calgary, our aircraft are available for charter to thousands of destinations not served by scheduled airlines.
Sunwest Aviation Ltd. currently has an opportunity available for a Charter Sales Coordinator. Reporting to the Manager, Flight Coordinator this position is responsible for performing the duties and responsibilities which include, but are not limited to, the following:
• Respond promptly to all incoming new or unassigned charter customer inquiries.
• Quote and negotiate the sale of charter flights.
• Cooperate with the Charter Sales Manager in coordinating sales follow up.
• Arrange all aspects of charter flight bookings including aircraft, catering, U.S and Foreign Customs, ground transportation, hotel accommodations, other services.
• Utilize current dispatch program and quoting system to provide information to clients and to book and confirm flights.
• Prepare and provide aircraft quotes to existing and potential clients.
• Obtain and maintain passenger information for all flights.
• Re-arrange flights as required for normal and irregular operations.
• Maintain accurate and up to date files on all assigned clients. Follow-up with clients after flight.
• Maintain a professional and friendly relationship with assigned clients and follow company customer care programs.
• Assist Billing Coordinator (as necessary) to resolve issues related to invoicing of trips.
• Track and document turn down trips and cancellations. Attend regular Flight Coordinator meetings and other related meetings.
• Generate Monthly Reports to specific clients, as required. Preparation of customer reports as applicable.
• Other related duties as assigned.
The successful candidate should possess the following qualifications and competencies. In addition personality profiling will be required of all candidates granted an interview for this position.
• High school diploma. Post-secondary education in travel, marketing or business will be considered an asset.
• Flight coordinating, travel coordinating or general customer service experience considered an asset.
• Previous customer service/sales experience will be considered an asset.
• Strong computer knowledge and skills are required.
• An interest in aviation is a definite asset.
• Hard-working self-starter. Must be a team player.
• Possess a professional appearance.
• Strong written and verbal communication skills, with pleasant and efficient telephone manner and customer service abilities.
• Good interpersonal skills.
• Ability to coordinate multiple tasks simultaneously. Strong problem solving ability.
• Attention to detail is imperative.
• Ability to work in a fast paced, continually changing environment.
• Ability to get along with coworkers and work both on an individual and team basis.
• Complete work assignments by deadlines, which may require you to stay late on occasion.
• Excellent multi-tasking skills required. Maintain a high level of confidentiality.
All interested candidates should visit the Career Centre at http://www.sunwestaviation.ca/ to complete an on-line application form for the noted opportunity. The position deadline is May 15, 2012.
Sunwest offers a competitive, performance-based salary and a comprehensive benefits package, including dental, extended health, life insurance, AD&D, short-term & long-term disability, an Employee & Family Assistance Program, and Group RRSP plan matching. Offering a safe, diverse and innovative environment, Sunwest is respected for integrity and is committed to taking care of our customers, our employees, our partners and our community.
Sunwest Aviation is committed to employment equity and hires on the basis of merit. We encourage all candidates to apply and the most qualified candidate will be offered the position. All applicants are thanked in advance; however only individuals selected for an interview will be contacted.
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