New Posting - Jazz

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth.

Customer Service, Whitehorse:

 To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

•  Using an airline computerized system:
• Make reservations and assessing fares;
• Ticketing and complete daily sales reports;
• Passenger check-in;
• Check, weigh the baggage, calculate any excess baggage charges and process payment.
•  Make general passenger announcements.
• Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
• Provide outstanding customer service answering general inquiries at the airport.
• Assist passengers requiring special handling.
• Handle and resolve customer complaints.
• Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
• Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
• Other related duties as assigned.

Depending on the base, other duties may include: 

• Cargo processing
• Handle missing baggage and damaged baggage claims.
• Jet-way operation
• Conduct radio communications with aircraft and record flight information.

For further information on this and other positions at Jazz, please click here.