Wednesday, July 25, 2012

New Posting - Jazz

Canada's second largest airline, Jazz serves over 80 destinations in Canada and the United States with a fleet of regional jet and turboprop aircraft. We operate over 820 flights a day and carry over 9 million passengers each year. Headquartered in Halifax with approximately 4,800 employees, Jazz offers a professional working environment and opportunities for individual career growth.

Customer Service, Whitehorse:
 To provide exceptional customer service by greeting and serving passengers at airport counters and gates.
Key Responsibilities:
  •  Using an airline computerized system:
  • Make reservations and assessing fares;
  • Ticketing and complete daily sales reports;
  • Passenger check-in;
  • Check, weigh the baggage, calculate any excess baggage charges and process payment.
  •  Make general passenger announcements.
  • Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.
  • Provide outstanding customer service answering general inquiries at the airport.
  • Assist passengers requiring special handling.
  • Handle and resolve customer complaints.
  • Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.
  • Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.
  • Other related duties as assigned.
Depending on the base, other duties may include: 
  • Cargo processing
  • Handle missing baggage and damaged baggage claims.
  • Jet-way operation
  • Conduct radio communications with aircraft and record flight information.
For further information on this and other positions at Jazz, please click here.

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