New Posting - ATS

Airport Terminal Services - Vancouver, BC

Part-time

SUMMARY: Answer in-coming calls in a courteous manner to a ssist customers with their travel service requirements and needs by entering data into the computer database. Meet c lients at designated arrival and/or departure area to ensure their travel arrangements are handled as scheduled.

ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.

• Responsible for answering inbound calls in a timely and professional manner.
• Must be knowledgeable and explain all services offered.
• Enter customer billing information, process accurate and timely orders into computer system.
• Resolve issues or problems in a timely professional manner.
• Process schedule changes / cancellations and handle customer complaints.
• Provide additional information to the Manager as needed.
• Ensure Customer needs are attended to at all times, must think ‘out of the box’.
• Plan to prioritize, organize, and accomplish your work.
• Identify information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
• Ability to communicate information and ideas in writing so others will understand.
• Competence to combine pieces of information to form general rules or conclusions.
• Familiarity of administrative and systems such as word processing, managing files and records.
• Handle other duties as needed by the Manager.

BACKGROUND QUALIFICATIONS:

• Must be at least 18 years of age.
• Must posses a High School Diploma or GED equivalent.
• Must be flexible to work various shifts, weekends, or irregular shifts.
• Strong verbal and written communication skills.
• Must have a minimum two years of sales and customer service experience or relevant job experience.
• Computer skills are required.
• Preferred knowledge of or understand Department of Transportation (DOT) compliance requirements.
• Preferred qualifications include previous experience in a call center and/or experience working with customers on the phone.
• Must present a professional businesslike image, have a high work ethic and commitment to excellence.
• Fluency in a foreign language is a plus.
• Must be able to lift up to 23 kgs.
• Must be able to stand, lift, bend, and walk for extended periods of time.

LOCATION/SPECIFIC WORKING HOURS:

Vancouver International Airport.

Specific shifts to be determined.

This job requires a lot of sitting and walking.

ATS IS AN EQUAL OPPORTUNITY EMPLOYER

For further information or to apply, please click here.