New Posting - First Air

POSITION: (1) MANAGER, PASSENGER SERVICES (FULL TIME)
REFERENCE #: C55668
COMPANY: FIRST AIR
LOCATION: YELLOWKNIFE
DEPARTMENT: COMMERCIAL OPERATIONS
LEVEL: 9
AVAILABLE: IMMEDIATELY
CLOSING DATE: SEPTEMBER 29, 2013
DUTIES AND RESPONSIBILITIES:
Interested candidates should be able to perform the following duties and responsibilities:
• Responsible for employee relations, customer relations and managing employees.
• Manage, administer all departmental budgets, manpower requirements, and monthly reports.
• Administer third party contracts.
• Represent First Air for all airport related functions IEAOC, ACC, ECC.
• Set base objectives as set forth by First Air Standards, policies and procedures.
• Responsible for maintaining high level of Customer Service standards.
• Responsible for assisting administration of the collective agreement.
• Responsible for the ongoing development and direction of counter employees.
• Responsible for conflict resolution.
• Responsible for all aspects of operations to ensure that corporate standards are implemented and maintained.
• Promote and monitor a safe work environment for all employees.
• Represent the Company within the community as required.
• Manages Inuvik and Norman Wells.
• Hold the Emergency Response Station Manager role.
• Responsible to manage employees within the Collective Agreement and discipline as required.
• Responsible to represent First Air for all audits- Transport Canada, Security Audit, Dangerous Goods Audit, and FAA Audit.
• Liaise with internal departments to ensure compliance with all internal procedures.
• Represent a positive presentation of First Air within the community.
• Act as a liaison between First Air and key customers.
• Represent First Air in local events, meetings, etc.
• Support the First Air Marketing and Sales team efforts and supply market intelligence to Marketing and Sales.
• Other duties as assigned.



SKILLS AND QUALIFICATIONS:
Include, but not limited to, the following minimum skills and qualifications:
• Minimum of 2 years post secondary education.
• Minimum of 5 years practical airline experience.
• Managerial or supervisory experience of at least 3 years with emphasis on coaching, developing staff and procedures.
• Experience with other airline host systems.
• Must possess a thorough knowledge of passenger service, airport operations and procedures, and have an understanding of interdepartmental functions within the airline industry.
• Superior operating knowledge of Sabre computer systems, security regulations, Transport Canada regulations, and airport procedures.
• Strong leadership skills.
• Possesses strong Customer Service skills, previous experience necessary.
• Excellent interpersonal and communication skills for internal and external customers and contacts.
• Ability to communicate in Aboriginal Languages considered an asset.
• Excellent organizational, problem solving, decision-making and prioritizing skills.
• Accounting knowledge required.
• Familiarity with CAW collective agreements considered an asset or other bargaining unit experience.
• Must be proficient with Windows, Excel and Word.
• Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.


Human Resources - Kanata
Email: recruit@firstair.ca
Facsimile: (613) 254-6280
NOTE: Only successful candidates shall be contacted