New Posting - Airport Terminal Services

CA-General Manager YYCWT
Airport Terminal Services - Calgary, AB

SUMMARY: Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body aircraft, baggage, primary customer service and liaison, and identification of new business opportunities.  ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned.  · Understand contract requirements and customer expectations.  · Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.  · While understanding the work requirements, plan and organize the most efficient use of resources to meet these requirements through development and analysis of employee and equipment work schedules.  · Direct people and maintain equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards.  · Know company policies and interpret manuals in order to relate the interpretations to subordinates.  · Monitor and/or conduct required training of personnel.  · Provide employee counseling and discipline as needed.  · Be responsible for the security of company funds, supplies, and equipment.  · Be responsible for insuring compliance with established company safety policies and procedures.  · Maintain working relationship with customers and provide prompt response to service requests.  · Actively search for and report to station management future business opportunities.  MINIMUM REQUIREMENTS:  · Must possess at least a High School Diploma, GED, or equivalent work experience.  · Must possess a valid driver’s license and provide a clean driver’s  · Must be able to clear an Airport Security Pass  · Must be at least 18 years of age.  · Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history.  PHYSICAL REQUIREMENTS:  · Must be able to lift up to 32kg.  · Must be able to stand, lift, bend, push and pull for periods of time.  · Must be willing to work in elevated noise levels within the airport environment.  BACKGROUND QUALIFICATIONS:  · Five years' progressive management experience including customer service, ground handling of commercial aircraft or Bachelor's Degree in business.  · Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations.  · Five-year minimum aviation experience to include handling wide- and narrow-body aircraft.  · Familiar with airline customer computer programs.  · Experience with customer service, understanding of irop situations, familiar with international ticketing.  · Computer skills required.  LOCATION/SPECIFIC WORKING HOURS:  Specific shifts to be determined. Must be able to work extended hours on short notice during non-routine operations. Some travel required. For further information, or to apply, please click here