New Posting - Marquise

Marquise

We are currently recruiting for Customer Service Ambassadors for Vancouver International Airport. The Customer Service Ambassador will provide customer care and support to all arriving and departing YVR customers and processes while assisting with the smooth operation of YVR facilities to ensure that all inquiries, complaints and compliments are answered accurately and efficiently.

Responsibilities

• Offer high levels of consistent, personalized, sincere and engaging service
• Proactively seek out passengers requiring additional customer service care and attention
• Anticipate changes in processes and in passenger volumes and work accordingly
• Proactively approach and engage customers 
• Direct passengers as required and handle general passenger inquiries
• Assist in other customer service areas and customer service counters as required
• Additional duties as required

Requirements

Qualifications: 

• Minimum of 1 year customer service experience 
• High school diploma
• Must be able to work a variety of shifts including afternoons, weekends and holidays.

Core Competencies: 

• Strong interpersonal and communication skills
• Ability to demonstrate professionalism, diplomacy and effective reasoning skills
• Ability to work within a team as well as individually
• Must speak, read and write English fluently
• French is an asset

Functional Area

Customer Service [Tourism & Guest Services]

Job Status

Full Time Regular

Location

Greater Vancouver - Richmond

For further information, or to apply, please click here