New Posting - ATS

Account Manager (YVR)
Airport Terminal Services - Vancouver, BC

SUMMARY : Overseeing aircraft ground-handling services station operations including but not limited to wide- and narrow-body ramp, baggage and cabin cleaning services, GSE maintenance, primary customer service and liaison responsibility, and identification of new business opportunities ESSENTIAL DUTIES AND RESPONSIBILITIES - include the following. Other duties may be assigned. Manage and monitor departmental objectives related to Airport Operations. Ensure all operational issues are handled in an appropriate and timely manner during regular and irregular operations. Understand contract requirements and customer expectations. Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements. Direct and control people and equipment to efficiently complete the tasks within established company standards. This is achieved through disciplined following of work schedules in line with established company standards. Know company policies and interpret manuals in order to relate the interpretations to subordinates and ensure Compliance. Be responsible for the security of company funds, supplies and equipment. Be responsible for ensuring compliance with established company safety policies and procedures, including ramp safety, FAA and Transport Canada requirements and airline required audits. Monitor and/or conduct required training of personnel. Thorough knowledge of airport operations (arrivals, departures, ticket counter). Able to solve basic problems within the operation (delays, cancellations, etc.). Involved in staffing selection. MINIMUM REQUIREMENTS: Must be at least 18 years of age. Must possess at least a High School Diploma, GED, or equivalent work experience. Must possess a valid driver’s license and provide a clean driver’s abstract. Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record and residence history. PHYSICAL REQUIREMENTS: Must be able to stand, lift, bend, push and pull for extended periods of time. Must be able to lift up to 32kg. Must be willing to work outside in all types of weather and elevated noise levels within the airport environment. BACKGROUND QUALIFICATIONS: Three years' progressive management experience including customer service, ground handling of commercial aircraft or Bachelor's Degree in business. Extensive knowledge of all applicable Transport Canada, CATSA, FAA, Labour Canada & WCB Regulations. Strong communication skills to converse professionally with customers and employees are ideal. Computer skills required. Experience in working within a unionized environment is an asset. LOCATION/SPECIFIC WORKING HOURS: Must be able to work extended hours on short notice during non-routine operations. Some travel required Must be flexible to work various shifts, weekends, or irregular shifts