Req Id 12921
Aviation
Services - Airport Security Screening - Canada - Ontario - Toronto
You
have a good sense of leadership and are passionate about the customer service?
It your chance to make a difference!
GardaWorld Aviation in Toronto
Pearson International Airport is currently seeking an individual to fill the
role of Quality Oversight Manager. Reporting directly to the Regional Quality
Assurance Manager the Quality Oversight Manager is directly responsible for
monitoring and measuring Contract and Standard Operating Procedure compliance.
Responsibilities include and are not limited to:
· Measure and
evaluate the quality of services provided in all airports of the region.
· Monitor and, if necessary, adjust any actions developed and
implemented to correct or improve performance or non-conformity issues.
· Promote Quality standards of professionalism within a team of
screening officers. Seek excellence from all in appearance, deportment,
communication and teamwork.
· Align activities in support of the
Regional Quality Assurance Manager.
· Liaise with screening officers,
Garda managers, CATSA, and other employees on issues of quality service.
· Respond to questions and concerns from other team members in a
positive manner.
· Solicit feedback from screening personnel on areas of
improvement in the conduct of screening and on any other matter related to the
services.
· Coach, mentor, encourage, correct, and foster quality
teamwork.
· Coordinate quality training sessions.
· Add a
quality focus to daily briefings and other communications with personnel.
· Track and complete all necessary quality reports as required by Garda
or CATSA.
· Ensure all quality documents are filed, saved, organized and
identifiable to allow for quick access in the event of a review request.
Requirements include and are not limited to:
· Bilingualism
French/English
· Requires a post-secondary degree, diploma or
certificate in Quality, Aeronautical, Mechanical, Industrial or Manufacturing
Engineering.
· Minimum of three (3) years of quality assurance
experience with in an aviation or similar environment
· Requires an
in-depth knowledge of Quality Management systems.
· Must possess a
strong working knowledge of Microsoft Excel & PowerPoint, Word, and Outlook.
· Proven organizational skills with the ability to set and prioritize
tasks
· Ability to work independently
· The nature of our
business operates 24/7 as such this position will involve non-structured working
hours
Desired Competencies
· Attention to detail
·
Excellent interpersonal & communication skills (written/oral)
·
Critical decision-making & problem resolution ability
· Project
Management experience
· Adaptability
We thank all those who
apply however only those considered for an interview will be contacted |
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