New Posting - SkyService

Skyservice is currently recruiting a Lineservice Supervisory in Calgary, To provide active leadership to the Lineservice teams on a daily basis, while overseeing and observing all aspects of ramp operations. This role will ensure exceptional compliance of procedures and corporate standards are maintained while providing the highest level of safety and customer service, in support of achieving or exceeding the company’s corporate objectives. 



KEY ACCOUNTABILITIES:

Leadership:
Ongoing management of the relationship and communication within the Line Service teams in an effort to create cohesive relationships.
 Provide leadership support and direction to both Crew Chiefs and line Crew on a daily basis.
 Manage agreed upon accountabilities with direct reports & provide fair and impartial annual performance reviews.
 Coach and provide direction to employees to ensure consistent quality completion of responsibilities. Regularly addressing any performance issues as they arise with
VP Western Region, following Skyservice policies and management practices
 Participate in recruitment process, in partnership with Management: interview and select new team members as required.
Customer Relationship Management (internal and external)
 Validate customer concerns, ensuring prompt correspondence and resolution.
 Establish and maintain positive rapport/ relationships with: Imperial Oil, Transport Canada, the Airport Authority and all other pertinent partners.
 Develop a full understanding of the Maintenance department’s general operations in the interest of maintaining effective relationships.

Operations Management:
Manage operational employees: scheduling, timekeeping, vacation and overtime requirements while maintaining budgeted allocations.
 Participate in weekly base meetings, providing support and feedback to the base team.
 Ongoing facilitation of communication between, Line Crew, CSR’s & Maintenance teams to accelerate interconnected operations.
 Communicate to staff all information from various sources as required, such as: Corporate, HR, Finance, Sales and Skyservice Management to ensure any operational
impacts are identified and actioned.
 Communicate with Office Manager in advance to ensure 100% staffing compliment for all handling requirements, a needed.
 Finance –Accountable for budget forecasting for relevant G/L’s and responsible for achieving projected profit, while keep expenses in line.

Safety & Best Practices:
Manage operational activities on the ramp and adjacent Aprons, in conjunction with the Airport Authority and neighboring tenants.
 Monitor and council Crew Chiefs on any operational delays, investigate and follow up with corrective actions.
 Participate in information gathering for occurrence report investigations & closings
 Ensure all facets of the operation comply with security, safety regulations and procedures.
 Liaise with Crew Chiefs to ensure optimum ramp positioning and hangar stacking, always taking into account the space parameters in the assigned areas.
 Lead by example – perform duties in accordance with established policies and procedures while giving primary consideration to personal safety for co-workers and
customers.

QUALIFICATIONS AND SKILLS REQUIRED

Intimate knowledge of aircraft management business.
 Thorough understanding of business aircraft models, capabilities and operating logistics.
 Proven track record dealing effectively with people at all levels.
 Must exude strong client service attitude.
 Proven negotiation skills.
 Ability to deliver service that is courteous, discrete, efficient and professional.
 Proactive, identifies and understands the clients’ needs.
 Excellent oral and written communications skills.
 Advanced level proficiency in Outlook, Microsoft Word, Excel, and ARINC License.
 Ability to motivate, train and retain.
 Demonstrate recognized success in a leadership role.
 Strong organizational skills and extreme attention to detail.
 Superior professionalism and decision making skills.

EDUCATION

Post Secondary Education in related field or equivalent experience.

HOW TO APPLY:

If you are interested in this position and feel you meet the qualifications, please email your resume and completed ‘Internal Employment Application form’ (see attached) to: careers@skyservice.com. You must clearly identify the position that you are applying for (eg: Supervisor, Lineservice - YYC).