Req Id 13921 - Posted 02/24/2014 - Aviation -
Aviation - Sécurité pré-embarquement aéroport - Airport Security Screening -
Calgary - Aviation Services - Airport Security Screening - Canada - Saskatchewan
- Saskatoon
With more than 45,000 professionals globally, clients count
on us to help them proceed in business and in life with confidence. Our
commitment to place integrity first, aspire to higher standards, develop
innovative solutions, and provide customer value continues to differentiate us.
GARDA is one of the most trusted consulting, investigation and security firms in
the world, with operations across Canada and the United States, Latin America,
Europe, the Middle East, Africa, and Asia.
Our people are at the heart
of our success. We know that we must work together, transcending organizational
and geographic boundaries to meet our clients' needs. Each person understands
his or her responsibilities and takes a proactive role in assuring that the job
gets done right. Accountability doesn't stop at the individual; it extends to
the entire team.
GARDA is one of the largest security screening service
providers at a number of airports across Canada, ranging from the biggest
airport to some of the smallest. We work in a public-private partnership to
ensure the safety and security of the travelling public.
Garda Security
Solutions has been selected by The Canadian Air Transport Security Authority
(CATSA) (www.catsa-acsta.gc.ca) to provide pre-board security screening in
selected airports. We aim to provide the best possible passenger experience to
the travelling public.
Career Opportunity - Check Point Manager
The Check Point Manager (CPM), reporting to the Operations Manager, is
responsible for managing the screening operations in the airport, including the
operations related to passengers and baggage as well as managing the Screening
Officers.
Major Accountabilities / Responsibilities, Includes but not limited to
* Lead a team of Screening Officers
to provide a high standard of security and service to the travelling public
* Manage the daily performance of the Screening Officers to achieve
compliance with Standard Operating Procedures
* Deploy and allocate
screening personnel with the skills, qualifications, experience and language
proficiency required at screening points to satisfy hourly and daily screening
requirements
* Coach, mentor, motivate, Screening Officers on standard of
performance and professionalism
* Disseminate revisions, changes and review
of any requirements related to process, procedure or operations in a timely
effective manner
* Foster teamwork with screening personnel and all
stakeholders
* Conduct performance reviews with Screening Officers
*
Coordinate training as required
* Communicate daily briefings to the staff
* Complete all necessary checkpoint clerical duties or reports as required
* Implement contingency plans or emergency preparedness
* Ensure all
equipment used to screen passengers is verified at the checkpoint
* Field
Level 1 grievances from the Union
Background (Education/Licenses/Work
Experience):
* Post-Secondary education in related field or combination
of education and work experience
* Minimum 3 years’ experience in related
field
* Previous experience in a supervisor role would be an asset
*
Previous experience in a Union environment would be an asset
* Canadian
Citizen or a permanent resident
* Bilingual (English, French) would be an
asset
* Hold Basic First Aid Certificate or be willing to obtain within 3
months of date of hire.
* Current security clearance required
Skills
& Proficiency:
* High level of comfort dealing with a variety of
customer interactions/escalations
* Effective communicator with the ability
to listen attentively and maintain respectful and cooperative relationships with
passengers, employees and co-workers
* Demonstrated leadership skills
necessary to handle on-the-spot decisions and ability to act calmly under
pressure
* Highly organized and results driven individual who is able to
prioritize and handle multiple tasks
Personal Characteristics:
*
Communicates openly and honestly, building relationships based on trust, respect
and clarity.
* Demonstrates an approachable, caring, friendly and customer
service oriented attitude. Conducts him/herself in a manner that portrays
fairness, honesty, and integrity
* Collaborative and team oriented
individual who is accessible and approachable to staff
* Professional and
detail oriented individual who has a flexible approach to work issues
*
Ability to demonstrate conflict management, time management and to maintain
composure in difficult and challenging situations
* Excellent written and
oral communication skills as well as the ability to listen attentively and
maintain a respectful and cooperative relationship with passengers, employees
and co-workers
Additional Information:
The Airport operates 24
hours per day, 365 days per year. The shifts, although assigned, may be subject
to change in order to address peak travel times and/or operational needs;
therefore, flexibility is required.
GARDA offers:
* an excellent
benefit package
* a competitive total compensation package
* paid
parking
GARDA is an equal opportunity employer |
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