With more than 45,000 professionals globally, clients count on us to help them proceed in business and in life with confidence. Our commitment to place integrity first, aspire to higher standards, develop innovative solutions, and provide customer value continues to differentiate us. GARDAWORLD is one of the most trusted consulting, investigation and security firms in the world, with operations across Canada and the United States, Latin America, Europe, the Middle East, Africa, and Asia.
Our people are at the heart of our success. We know that we must work together, transcending organizational and geographic boundaries to meet our clients' needs. Each person understands his or her responsibilities and takes a proactive role in assuring that the job gets done right. Accountability doesn't stop at the individual; it extends to the entire team.
GARDAWORLD is one of the largest security screening service providers at a number of airports across Canada, ranging from the biggest airport to some of the smallest. We work in a public-private partnership to ensure the safety and security of the travelling public.
Garda Security Solutions has been selected by The Canadian Air Transport Security Authority (CATSA) (www.catsa-acsta.gc.ca) to provide pre-board security screening in selected airports. We aim to provide the best possible passenger experience to the travelling public.
Career Opportunity - Check Point Manager
Position Information:
The Check Point Manager (CPM) is responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers.
Reporting to: Operations Manager; Reporting to this position: Screening Officer
Major Accountabilities / Responsibilities: Includes but not limited to
* Lead a team of Screening Officers to provide a high standard of security and service to the travelling public
* Manage the daily performance of the Screening Officers to achieve compliance with Standard Operating Procedures
* Deploy and allocate screening personnel with the skills, qualifications, experience and language proficiency required at screening points to satisfy hourly and daily screening requirements
* Coach, mentor, motivate, Screening Officers on standard of performance and professionalism
* Disseminate revisions, changes and review of any requirements related to process, procedure or operations in a timely effective manner
* Foster teamwork with screening personnel and all stakeholders
* Conduct performance reviews with Screening Officers
* Coordinate training as required
* Communicate daily briefings to the staff
* Complete all necessary checkpoint clerical duties or reports as required
* Implement contingency plans or emergency preparedness
* Ensure all equipment used to screen passengers is verified at the checkpoint
* Field Level 1 grievances from the Union
Background (Education/Licenses/Work Experience):
* Post-Secondary education in related field or combination of education and work experience
* Minimum 3 years’ experience in related field
* Previous experience in a supervisor role would be an asset
* Previous experience in a Union environment would be an asset
* Canadian Citizen or a permanent resident and legally entitled to work in Canada as definied by the Immigration Act
* Bilingual (English, French) would be an asset
* Hold Basic First Aid Certificate or be willing to obtain within 3 months of date of hire.
* Current security clearance required
Skills & Proficiency:
* High level of comfort dealing with a variety of customer interactions/escalations
* Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers
* Demonstrated leadership skills necessary to handle on-the-spot decisions and ability to act calmly under pressure
* Highly organized and results driven individual who is able to prioritize and handle multiple tasks
Personal Characteristics:
* Communicates openly and honestly, building relationships based on trust, respect and clarity.
* Demonstrates an approachable, caring, friendly and customer service oriented attitude. Conducts him/herself in a manner that portrays fairness, honesty, and integrity
* Collaborative and team oriented individual who is accessible and approachable to staff
* Professional and detail oriented individual who has a flexible approach to work issues
* Ability to demonstrate conflict management, time management and to maintain composure in difficult and challenging situations
* Excellent written and oral communication skills as well as the ability to listen attentively and maintain a respectful and cooperative relationship with passengers, employees and co-workers
Additional Information:
The Airport operates 24 hours per day, 365 days per year. The shifts, although assigned, may be subject to change in order to address peak travel times and/or operational needs; therefore, flexibility is required.
GARDAWORLD offers:
* an excellent benefit package
* a competitive total compensation package
* paid parking
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Garda World |
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