New Posting - Canadian North

Supervisor, Customer Service
Canadian North - Iqaluit, NU

Reports To: Customer Service Manager Competition No: SCS-YFB14 Responsibilities:  Actively participate in the Company’s Safety Management Systems program and demonstrate knowledge of employee responsibilities regarding safety  Ensure a continual focus of on time performance while delivering outstanding customer service in a safe, secure and cost effective manner  Attend to and resolve operational problems as they arise  Make recommendations for improvements to the Company’s delivery of customer service and the operational set-up at the base  Assist the Station Manager in the administration of Company policies and procedures, including payroll and invoicing  Provide leadership to the Customer Service Agents by ensuring clear communication, establishing performance goals and recognizing outstanding performance on an on-going basis  Make recommendations to the Station Manager to ensure the Customer Service Agents have the tools, resources and training necessary to provide superior customer service and ensure that supplies necessary to run the operation are ordered as required  Assist in the hiring process and conducting of Customer Service Agent interviews  Assist in Performance Management  Other duties as required Qualifications:  Minimum two to three years of Customer Service experience in an airport environment with a strong focus on airport operations  Effective interpersonal skills in dealing with customers, the public, company management and employees  Superior understanding of all SABRE functions and all facets of customer handling  Demonstrates a strong customer service orientation at all times  Ability to work under pressure and make sound decisions  A high degree of personal initiative with good planning and organizational skills  Demonstrated ability to multitask and possesses good time management  Minimum 12 Grade education  Clean criminal record (must be able to obtain RAIC)  Must be legally eligible to work in Canada with no stipulations Additional Information:  This is an out of scope salaried position  To apply for this position, please submit your resume at www.canadiannorth.com/careers (preferred method). You can also fax your resume to 403-717-1532. Please include Supervisor, Customer Service - Iqaluit or SCS-YFB14 in the subject line. We thank all applicants for their interest; however, only selected candidates will be contacted. Canadian North was founded from the collective experiences of predecessor airlines including Canadian Airlines, Pacific Western, Transair and Nordair. Providing air passenger and cargo services for more than 80 years, Canadian North offers scheduled flights to the Northwest Territories and Nunavut through our southern gateways of Edmonton and Ottawa. Canadian North was incorporated in 1998 when it was purchased by NorTerra Inc. NorTerra Inc. is owned by the Inuvialuit Development Corporation and is 100% aboriginal owned. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).  Canadian North