New Posting - Canadian North

Customer Service Cargo Lead Agent Reports
Canadian North - Iqaluit, NU

Reports To: Manager & Supervisor, Cargo Base: Iqaluit, NU Posting: Internal & External Competition No: CLA-YFB0614 We are currently looking for a Lead for our Cargo department in Iqaluit. This is a unionized position. Responsibilities: Provide leadership to Cargo Agents on an ongoing basis. Support new hires prior to Initial Training as required. Conduct pre-shift briefings to inform agents of specific duties. Address and resolve any procedural or communication concerns that resulted in customer service failures as required.  Manage daily Duty Roster; ensure shifts and duties are covered for the days operation as well as next day operation.  Ensure Cargo Agents are communicating in a timely manner with local Airport Operations to ensure on time performance in Cargo Dispatching.  Monitor/ ensure completion of daily reporting is completed accurately and on time for Canada Post and daily inventories.  Monitor loading on ramp to ensure cargo load priorities are maintained and to provide guidance in load restriction situations.  Provide support to fellow employees in Irregular Operation situations Conduct call outs to cover overtime or cover off IROP situations Ensure Cargo Agents have properly completed their daily accounting and administrative functions accurately and in a timely manner.  Assist manager with ensuring all outdated Un-manifested Air waybills and Air Waybills requiring POD are actioned and followed up in timely and effective manner by Customer Service Agents.  Other duties as required Qualifications: Strong computer skills Grade 12 education Experience in customer service in an Air Cargo Environment (ideally 2+ years) Ability to develop and implement new processes and procedures Ability to demonstrate high levels of customer service and provide leadership and mentorship to Cargo Customer Service Agents  Highly organized and effective communicator in stressful and time sensitive situations Strong written and oral communication skills Ability to obtain an airside driver’s license. Able to complete Ramp Services Training. Knowledge of Cargo loading priorities Knowledge of Load securing and Aircraft limitations Shifts may include weekends and statutory holidays Must have a clean criminal record and be able to obtain RAIC (restricted area pass)  Must be legally eligible to work in Canada with no stipulations Additional Information: To apply for this position, please use the Online Application found at www.canadiannorth.com/careers (preferred method). Resumes can also be submitted by fax to 403.717.1532. Please include position of interest or the competition number in the subject line.  We thank all applicants for their interest; however, only selected candidates will be contacted.  Canadian North was founded from the collective experiences of predecessor airlines including Canadian Airlines, Pacific Western, Transair and Nordair. Providing air passenger and cargo services for more than 80 years, Canadian North offers scheduled flights to the Northwest Territories and Nunavut through our southern gateways of Edmonton and Ottawa. Canadian North was incorporated in 1998 when it was purchased by NorTerra Inc. NorTerra Inc. is owned by the Inuvialuit Development Corporation and is 100% aboriginal owned. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).  Canadian North