Job Description ( Ref.#: 1075) Title: Temporary CANN Frontline Supervisor
Nature: Temporary Fulltime. The CANN Frontline Supervisor supervises airport reception activities, provides information, orientation, and referrals to newcomers upon arrivals at the Vancouver International Airport and facilitates the landing process for government-assisted and privately-sponsored refugees.
Additional Language(s) Required: Multilingual language ability
Reports to: Program Manager CANN
Duties:
1. Supervises frontline airport reception activities.
2. Conducts needs assessment and provides information, orientation, and referral.
3. Conducts traffic control and facilitates landing process
4. Uses various platforms to provide client-centered orientation and information services to newcomers.
5. Keeps up to date on and promote national settlement, community, and government services and events to newcomers.
6. Provides services to refugees including assistance in landing procedures, meals, clothing issuance, interpretation, transportation to temporary residence, overnight stay and connecting flights.
7. Addresses emergency and unexpected needs of refugees upon arrival and liaises with appropriate authorities to ensure client needs are met.
8. Communicates with CBSA and YVR personnel as necessary to facilitate reception services.
9. Stocks up bulk deliveries of written resource materials and refugee items (i.e. CIC’s Welcome to Canada guidebook, government publications, and refugee items).
10. Works a flexible schedule during the hours of operation and is available to work extended hours/shifts depending on service needs.
11. Provides input in the development of CANN publications (written and electronic) and translates resources for newcomers.
12. Ensures staffs adhere to work schedule; based on daily service needs, and provides input on scheduling.
13. Provides input and assistance in program development and improving program service outcomes.
14. Liaises with community, settlement, and government agencies to ensure provision of accurate and detailed information to newcomers.
15. Performs other related duties as assigned.
1. Supervises frontline airport reception activities.
2. Conducts needs assessment and provides information, orientation, and referral.
3. Conducts traffic control and facilitates landing process
4. Uses various platforms to provide client-centered orientation and information services to newcomers.
5. Keeps up to date on and promote national settlement, community, and government services and events to newcomers.
6. Provides services to refugees including assistance in landing procedures, meals, clothing issuance, interpretation, transportation to temporary residence, overnight stay and connecting flights.
7. Addresses emergency and unexpected needs of refugees upon arrival and liaises with appropriate authorities to ensure client needs are met.
8. Communicates with CBSA and YVR personnel as necessary to facilitate reception services.
9. Stocks up bulk deliveries of written resource materials and refugee items (i.e. CIC’s Welcome to Canada guidebook, government publications, and refugee items).
10. Works a flexible schedule during the hours of operation and is available to work extended hours/shifts depending on service needs.
11. Provides input in the development of CANN publications (written and electronic) and translates resources for newcomers.
12. Ensures staffs adhere to work schedule; based on daily service needs, and provides input on scheduling.
13. Provides input and assistance in program development and improving program service outcomes.
14. Liaises with community, settlement, and government agencies to ensure provision of accurate and detailed information to newcomers.
15. Performs other related duties as assigned.
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