New Posting - SunWing Airlines Inc

Passenger Service Supervisor
Sunwing Airlines Inc. - Toronto, ON

POSITION: Passenger Service Supervisor – YYZ DEPARTMENT: Commercial Operations REPORTING TO: Duty Manager LOCATION: Toronto The Passenger (Pax) Service Supervisor is the person who oversees the per-shift Passenger Service operations at Toronto Airport. This includes adherence to the Sunwing Ground Handling Manual (GHM), Security requirements, the overall treatment of traveling customers and the interaction with the airport community. The position requires flexibility to work off-business hours and overtime, including holidays. This position will require on-call status during off hours and weekends. Responsibilities Ensure that the handling partner is working in a productive and healthy environment Coach, mentor, train and develop staff as required Resolve customer complaints or answer customers' questions regarding policies and procedures Ensure the level of customer service provided meets or exceeds corporate standards Ensure standard SOP’s are followed and safety protocols are adhered to at all times Provide guidance on matters of Documentation requirements Coordinate daily, weekly information to all affected Airport Agencies, as well as during irrops Will, at times, be responsible for Ramp-related issues Ensure SMS compliance: to identify, investigate, analyze, prevent, verify compliance and communicate results of airport incidents. Support and work closely with OCC in situations as requested/required Collaborate with and support other Sunwing departments with corporate policy Prepare, maintain and update records, as required Projects as assigned Qualifications At least 3 years of Airport/Airline/Aviation related experience Strong customer service background Ability to prioritize and meet deadlines, while ensuring safety is never compromised Leadership/people management skills Possess the ability to obtain an Airport Restricted Area Pass Willing to travel for work If you are interested in applying, please forward your resume and cover letter with the job title in the subject line. We would like to thank all that apply, however only those who meet the qualifications will be contacted. At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from all qualified women and men, including persons with disabilities, members of visible minorities, and Aboriginal Canadians.