New Posting - SunWing

Passenger Support Coordinator
Sunwing Airlines - Toronto, ON

POSITION: Passenger Support Coordinator DEPARTMENT: Flight Operations LOCATION: Toronto, ON REPORTING TO: Manager, Operations Control CLOSING DATE: August 15, 2014 A Passenger Support Coordinator will be required to assist the Duty Manager in the day to day running of the Operations Control Center. RESPONSIBILITIES: Assist the Duty Manager with recovery of flight schedules during Irregular Operation (IROP) situations. Liaising with Company departments and outstations (Handlers and tour operators) with recovery of flight schedules during Irregular Operation (IROP) situations. Issue vouchers for delayed and distressed passengers. Communicate companywide tail-swaps, cancellations and delays etc. Initiating the Emergency Response Plan when required. Assisting with the preparation of the daily Trip Folders and Post Flight Duties Ensure that the “Fleet Watch” system is both current and accurate Ensure that all expenses are accounted for within OCC Transport all Sunwing crews to/from Toronto Airport to/from Head Office, or in some cases to their rest facility as needed. Must be able to get Ontario Driver’s license class “F” within the first six (6) months of employment. Performing any additional duties as assigned by the MOC or Duty Manager REQUIREMENTS: Clear understanding of operational excellence, quality, health and safety, technical issues and On-Time Performance. Strong organizational and time management abilities with a high attention to detail. Strong people management skills. Must meet Transport Canada age requirements. Work experience in an Airline Operations Center is an asset. Must be able to work shift work. Must have a valid “G” class Ontario driver’s license “F” class Ontario driver’s license If you are interested in applying please forward your resume and cover letter. We would like to thank all that apply however only those who meet the qualifications will be contacted. At Sunwing we want to fly higher when it comes to employment equity. We, therefore, encourage applications from Aboriginal peoples, women, members of a visible minority and persons with a disability. For more information, or to apply, please click here