New Posting - Envoy Air

Canada Supervisor, Ramp Agent
Envoy Air - Toronto, ON

The Supervisor – Ramp Agent reports to the General Manager and coordinates the day-to-day station operations by leading and organizing the activities of Agents to ensure a safe working environment and on-time dependability. In this role, the Supervisor confers and cooperates with the General Manager in formulating administrative/operational policies and procedures to be implemented. Additionally, the Supervisor reviews and standardizes procedures to improve efficiency within the operation in meeting operational performance targets. May monitor the station operation budget. By working as a leader in a team environment, the Supervisor will provide guidance to the team on performance issues as well as coach and counsel personnel; maintain time and attendance records, personnel files and performance records. Select, train, guide and motivate employees. As necessary, the Supervisor will work in the operation during peak or irregular periods. The Supervisor – Airport Services will maintain overall station compliance as well as compliance of personnel with administrative policies, procedures, safety rules and any Company or government regulations. Investigates and resolves customer service issues as well as operation issues. Participates on operational conference calls, station audits and prepares various reports. May coordinate activities with local airport management, community, regulatory agencies, and other stations or headquarters staff. This position may work in operations with American Airlines/American Eagle flight schedules or operations where Envoy provides ground handling support to other contracted carriers. Job Requirements In this role, strong organizational, decision-making and interpersonal skills are necessary. Ability to adapt to the changing needs of the business and handle multiple priorities is critical. Position Requirements Minimum Age: 18 High school diploma or GED equivalent Valid driver’s license Previous work experience in an airline or airport capacity such as sales and operational phases of an airline, ground handling or airport management Proven leadership and analytical skills Ability to effectively and efficiently manage multiple and often competing priorities Working knowledge of Microsoft Office including Word, Excel, PowerPoint and Outlook Demonstrated ability to communicate effectively, both orally and in writing Willing and able to work non-standard work schedules when necessary due to changing or unplanned operational needs Possess the legal right to work in Canada Must be able to read, write, fluently speak and understand the English language Position Preferences College coursework or college degree desirable Previous working experience in a team lead, supervisory or managerial role Minimum one (1) year customer service experience Budgeting experience Additional Position Details Must fulfill a criminal background as well as be able to secure Transport Canada Clearance required to obtain a restricted area identification card ( RAIC ) in addition to clearing other airport related requirements, if applicable For further information, or to apply, please click here