Position Information:
The Check Point Manager (CPM) is responsible for managing the screening operations in the airport, including the operations related to passengers and baggage as well as managing the Screening Officers.
Major Accountabilities / Responsibilities:
Lead a team of Screening Officers to provide a high standard of security and service to the travelling public
Manage the daily performance of the Screening Officers to achieve compliance with Standard Operating Procedures
Deploy and allocate screening personnel with the skills, qualifications, experience and language proficiency required at screening points to satisfy hourly and daily screening requirements
Coach, mentor, motivate, Screening Officers on standard of performance and professionalism
Disseminate revisions, changes and review of any requirements related to process, procedure or operations in a timely effective manner
Foster teamwork with screening personnel and all stakeholders
Conduct performance reviews with Screening Officers
Coordinate training as required
Communicate daily briefings to the staff
Complete all necessary checkpoint clerical duties or reports as required
Implement contingency plans or emergency preparedness
Ensure all equipment used to screen passengers is verified at the checkpoint
Field Level 1 grievances from the Union
Skills & Proficiency:
High level of comfort dealing with a variety of customer interactions/escalations
Effective communicator with the ability to listen attentively and maintain respectful and cooperative relationships with passengers, employees and co-workers
Demonstrated leadership skills necessary to handle on-the-spot decisions and ability to act calmly under pressure
Highly organized and results driven individual who is able to prioritize and handle multiple tasks
Pleae visit www.garda.comfor further information and to apply. |
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