New Posting - Greater Toronto Airports Authority

Resource Coordinator
Greater Toronto Airports Authority - Toronto, ON

12 Month Term: Reporting to the Manager, Resource Allocation, the incumbent will determine aircraft gate or hardstand schedules, determine flights to be serviced by Bus Operations and ensure the proper dispatch. He/she will ensure Flight Information Display Systems (FIDS) accurately display flight details and confirm airline/aircraft schedules in advance to assist in resource planning. Job Description Key Accountabilities: Revise plans to accommodate the myriad schedule changes and operational delays Develop and execute a daily plan for Terminal Facility allocation Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS) Assign outbound baggage laterals to flights and check-in counters to the various carriers Ensure Flight Information Display Systems (FIDS) accurately display flight details Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency Make key decisions on level of service issues Confirm airline schedules in advance to assist in resource planning Revise plans to accommodate the myriad schedule changes and operational delays Evaluate future allocation options Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions Assist in emergency response when directed Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc. Job Requirements Qualifications: Must possess a post-secondary education in a field related to Airport Operations (i.e. Aviation, Transportation and/or Logistics), or an acceptable combination of education and/or experience Must have experience in Airline/Airport Operations and will have proven skills in providing customer service Proven skills in resource allocation are preferred Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program Must have a fully satisfactory work performance in his/her current position and a work record that is void of discipline and unacceptable attendance that would have a bearing on the duties, roles and responsibilities of the posted position Must meet the security level designated for the position Knowledge, Skills and Abilities: Must have knowledge of computer applications including database, spreadsheets and internet based software; airline and airport operations; industry terminology; and airport processes and passenger flows, counters, and baggage belts Must possess strong problem-solving skills and sound judgment in a customer-centric environment Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environments Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems Must possess the ability to meet deadlines with competing interests of various departments Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines Must be able to respond to conflicting demands and changing priorities in a diplomatic manner Greater Toronto Airports Authority