New Posting - Greater Toronto Airports Authority

Manager, Community Outreach and Programs
Greater Toronto Airports Authority - Toronto, ON
Full-time,  Permanent

This role will be responsible for the development, implementation and management a comprehensive community engagement program to enhance Toronto Pearson’s community reputation with a wide variety of internal and external stakeholders. Job Description Key Accountabilities:  Develop and implement community relations plans and stakeholder engagement strategies to build Toronto Pearson’s relationship with a variety of stakeholders. Design and execution of public consultations, community liaison groups, neighbourhood outreach, educational programs and other engagement initiatives. Develop and implement the guidelines of the GTAA’s Public Participation Protocol. Align, integrate and support community engagement initiatives and best practices with other corporate teams, such as Public Affairs, Government Relations, Communications, Corporate Programs, Planning and Operations. Oversight of the Toronto Pearson Community Investment Program, including executing strategies to strengthen Toronto Pearson’s relationships with major community partners, airport stakeholders and reporting of community impact. Collaborate with the GTAA Employee Ambassador Program to implement and activate employee engagement in the community. Represent the Authority on a variety of community advisory committees. Responsible for being a customer centric Leader with respect to the Mission, Vision, Values and Beliefs Job Requirements Qualifications:  University Degree in General Arts, Communications, Public Relations or a related field Minimum 5 years of strategic experience in communications, stakeholder/community relations, public affairs, or equivalent Minimum of 2 years’ experience managing high-performance, multi-stakeholder teams Demonstrated experience working in a customer centric environment Must have a Valid Driver’s License G Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills and Abilities:  Demonstrated success in leading community and stakeholder relations initiatives, community engagement programming, and public engagement processes; knowledge of the IAP2 Principles of Public Participation an asset Highly motivated, adaptable and diplomatic with a demonstrated ability to thrive in a challenging, fast-paced and team-oriented/matrix environment Exceptional communication and listening skills; able to professionally handle emotional situations with tact and empathy at community forums, meetings and events Ability to understand, use and communicate specialized information to internal and external stakeholders Ability to understand perspectives from a variety of sources, often in conflict, and look for mutually beneficial outcomes A reputation as an “influencer”, with the ability to build relationships Ability to occasionally work off-hours and weekends, as required. The successfully incumbent will be placed on an on-call rotation list. Greater Toronto Airports Authority