Reporting to the Manager, Wayfinding and Signage this position is responsible for maintaining a database of all passenger facing non-regulatory wayfinding and signage at Toronto Pearson, which for this role is defined as Terminals, groundside, parking structures, train stations, inbound/outbound roadways, public access and digital assets. The successful incumbent will ensure the wayfinding and signage program reflects a world class international airport. 6 Month Term
Key Accountabilities:
- Ensure consistency and accuracy in the wayfinding and passenger facing non-regulatory signage programs in existing and future facilities.
- Investigate signage deficiencies identified by customers or partners.
- Prepare and execute recommendations to address gaps and meet needs in timely and efficient manner while also ensuring that signage standards are up-held.
- Review and provide guidance on new procedures involving signage or new facilities.
- Ensure all messages for wayfinding and signage are translated into French using the GTAA contracted translation service.
- Conduct inspections of all passenger facing non-regulatory signage and wayfinding and initiate corrective actions as required.
- Initiate work orders and requests to produce signs or messaging.
- Coordinate installation to limit impact on airport operations.
- Liaise with stakeholders on the progress of their signage request.
- Review, prepare and initiate work orders for recommendations for new or additional signage (this includes mock-ups).
- Coordinate and participate in inter departmental and external stakeholder meetings and projects. This includes various committees such as the signage committee.
- Review signage requests and ensure they do not interfere with existing wayfinding/ signage or that the requested will not generate too many signs in the preferred location.
- Maintain wayfinding and signage components on digital assets such as Google Maps, TorontoPearson.com, DAWN units as well as future assets.
- Maintain a status report of all wayfinding and signage requests.
- Generate various reports as required.
Job Requirements
Qualifications
- A Post-secondary degree or diploma in a related field or an acceptable combination of education and/or experience;
- Must have 3 years concurrent experience in relationship or portfolio management;
- Must have 4 years concurrent experience in customer-account service or relationship management and dealing with multiple stakeholders;
- Must have 4 years concurrent experience in managing and/or implementing work plans;
- Must have 3 years concurrent experience in monitoring the work of consultants and contractors;
- Demonstrated experience in professional and business writing experience;
- Experience in a customer service background;
- Experience in airport wayfinding, signage, project management, branding, operations or customer service is considered an asset; and
- A valid class “G” Ontario Driver’s license is required.
Knowledge, Skills and Abilities:
- Knowledge in building work plans that deliver on program objectives;
- Ability to comprehend and adhere to standards while ensuring consistency in the signage program on a daily basis utilizing a high degree of attention to detail;
- Cooperation and negotiation skills;
- Demonstrated ability to multi-task;
- Knowledge in dealing with regulatory/legislative stakeholders and their requirements;
- Ability to develop and manage workback schedules;
- Ability to manage customer-account service/relationships;
- Ability to manage and implement programs that yield positive impacts;
- Experience managing complex, multi-faceted projects;
- Strong ability to understand logistics, navigation and flow;
- Strong attention to detail skills;
- Thorough knowledge of passenger flows and terminal layouts;
- Working knowledge of Excel, Word, Power point and data bases;
- Demonstrated interpersonal and problem solving skills; and
- Effective oral and written communication skills are required.
Greater Toronto Airports Authority |
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