New Posting - Toronto Ground Services

Customer Service Agent/LEAD Customer Service/Shift Managers/Dispatch
TORONTO GROUND SERVICES - Mississauga, ON

Toronto Ground Airport Services will be hosting a job fair on Tuesday March 17 and Wednesday March 18th at The International Centre located at 6900 Airport Road, Mississauga Ontario Entrance 6 between 08:00-18:00. We will be actively recruiting for the following positions to work at the Toronto Pearson Airport: Customer Service Agent F/T and P/T Lead Customer Service Agent F/T Shift Managers/Dispatch F/T Responsibilities include: Provide exceptional customer service to all Airport passengers who require special assistance and/or mobility assistance Communicate airport processes professionally and effectively to passengers travelling through the airport Safely transfer passengers throughout the arrival, departure and connection processes by way of wheelchair service, special service requests, and surrey operations Assist passengers under their care with carry-on baggage items Operate electric surrey vehicles in public areas safely and in accordance with approved routings. Carry and operate a technological device to scan and process passenger requests Operate equipment to facilitate the transfer of passengers in a safe manner Other duties as assigned Requirements: Minimum of 2 years' customer service experience Experience in providing special services, mobility assistance, and unaccompanied minor support an asset Excellent communication skills, verbal and written, in the English language Proficiency with Smart Devices Canadian Citizen or Permanent Resident High school Diploma or GED equivalent Ability to obtain and maintain an Airport Restricted Area Identification Card Valid G2 drivers license with clean drivers abstract Ability to work under pressure in a fast paced dynamic environment Strong conflict resolution skills Shift work required 24/7/365 Requirement to work outdoors during periods of extreme cold, heat, rain, snow Ability to stand, push, pull, lift, climb stairs, bend and perform repetitive movements for extended periods of time Requirement to lift up to 200 lbs. French language is an asset Second language is an asset Training program will be provided with a requirement to attain a minimum 90% grade upon completion. You must bring a copy of your current resume, photo identification, and 2 work related references that we will contact for further information. Equal Employment Opportunity Statement Toronto Ground Airport Services is an equal opportunity employer. Toronto Ground Airport Services - Assisting the World