Job Description The Customer Service Duty Concierge will proactively coordinate the staff commonly involved with the “day of” operation of the airport. They will work with Airport Operations during routine operations and incidents to ensure a smooth and enjoyable airport experience for airport travelers and tenants. Their main focus is a balance of supervising a team of 60-100 staff working in our contracted role with providing them with the knowledge and day of support infrastructure. This position will provide the right candidate with an opportunity to demonstrate their management and administrative skills, allowing for growth opportunities within Marquise Customer Services.
Qualifications RESPONSIBILITIES:
• Manage a team of up to 100 staff working in a variety of contracted roles each day throughout the airport
• Assist with staffing, training and performance management of our daily floor operations
• Training- Responsible for the development of all customer service ambassadors specific to the needs of the operation. He or she must ensure first class service is consistently delivered front line.
• Performance Management- Responsible for delivery of appropriate communication to improve employee performance/attitude.
• Implementation of New Initiatives- Responsible for the communication and training of all new service initiatives on the floor.
• Plans, directs and coordinates activities to ensure exceptional passenger service is achieved: operational support and information distribution
• Exercises independent judgment and initiative in the course of carrying out overall responsibilities.
• Maintains excellent collaborative working relationships with colleagues and related agencies
• Actively contributes to daily meetings to ensure daily events are planned for
• Prepares correspondence, presentations and reports as required.
• Facilitation of VIP movements through the terminal
• Manage lines and queues and assign resources as needed
• Work with Airport Operations to build a proactive building management team to ensure the effective coordination of Customer Service issues that will enhance the passenger experience, including in regular operations or emergency situations
• To integrate readily available resources to run the airport
• Other duties as required
QUALIFICATIONS REQUIRED:
• Must be an active team player, highly organized and results oriented to manage multiple functions, including the ability to perform the job duties of all Customer Care positions
• Strong customer service instinct while maintaining a professional manner
• Must be able to work with minimal supervision, be self motivated and resourceful
• Must be neat, professional and well groomed
• Solid contributor with excellent initiative, judgment and sense of responsibility
• Strong interpersonal skills and ability to deal with people professionally
• Must have excellent written and verbal communication skills with a good command of the English language; Additional languages spoken would be an asset
• Advanced knowledge of Microsoft Office, including MS Word and Excel
• Post Secondary Education or related training or equivalent experience is necessary
• Must be available to work flexible hours including nights, weekends and holidays
Additional Information **Resumes can also be submitted via fax at 1-866-272-9632. Please quote Job title & location in your application. **
Thank you for your interest in a career with Compass Group!
Only those selected for an interview will be contacted.
We will consider your resume for additional opportunities.
Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.
Learn more about us at www.compass-canada.com ! |
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