Job Summary - To provide all necessary and required passenger / customer services as contracted by the customer to include but not limited to reservations, ticketing, baggage processing, terminal'gate check-in, jetway operation, greeting arriving passengers, handing VIPs, providing special passenger assistance, handling customer complaints and other duties as assigned.
Responsibilities
Inspect and verify passenger documentation
Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations
Manage passenfer baggage processing including handling and fee calculation, if applicable
Assis passengers, as needed, through arrival an check-in processes including support for passengers with special needs such as unaccompanied minors [UM], VIPs and passengers needed wheelchair assistance
Direct passengers through customs, immigration and quarantine, as required
Make public address announcements, as required
Assist Ramp Service Agents to ensure that wheelchairs, strollers and gate checked baggage (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival
Complay with all federal, provincial, municipal, airport authority and carrier security requirments as well as Swissport Standard Operating Procedures [SOPs] and policies
Operate equipment to include jetway, computer keyboards and carrier specific reservation ticketing software
Produce all requires work-related documentation
Other duties ass assigned
Qualifications and Competencies
Valid BC Driver's License - Minimum requirement is "N"
High school diploma ot GED equivalent
Able to pass a criminal record / background check - Please note that all Passenger Service Agents are required to obtain and maintain a Restricted Area Identity Card [RAIC] in order to remain employed with the company
Passionate about customer service
Have relevant work experience
Excellent communication skills - interpersonal, verbal and written
Additional languages are desirable [Mandarin]
Attentive to detail - numeracy skills
Able to follow processes and procedures as well as apply a flexible approach, when required
Able to type and learn airline specific computer reservation / ticketing software
Able to type a minimum of 30 WPM
Equal Employment Opportunity Statement
Swissport is an eaual opportunity employer that bases its hiring decisions on business needs and hiring the best qualified candidates. Swissport does not discriminate in it employment decisions on the basis of any protected category. Candidated who are offered employment may be subject to a criminal record and other background checks as permitted ot required by company policy or applicable law. |
No comments:
Post a Comment