Cathay Pacific Airways’ vision is to be the world’s best airline. A 4-time winner of the prestigious Skytrax Airline of the Year award, Cathay Pacific operates a fleet of 130 wide-bodied aircraft and serves over 200 destinations in 51 countries and territories. Cathay Pacific employs a team of over 22,500 worldwide dedicated to providing the highest quality service both on the ground and in the air.
Airport Services Supervisor, Vancouver
Cathay Pacific Canada has an opportunity for a highly motivated team leader who can add value in a dynamic operational environment. This supervisory position will be based at the Vancouver Airport and duties include managing the day to day operation at YVR in a safe and efficient manner. Flexible and irregular shifts, including nights and weekends, are an integral part of this position. Reporting to the Airport Services Manager, Vancouver, the Airport Services Supervisor will be responsible for the following:
Key Responsibilities:
- Manage daily activities to ensure a safe and efficient operation and prescribed customer service levels are met;
- Implement and maintain effective planning and allocation of resources;
- Lead current team of 50+ Customer Service Agents to ensure delivery of Cathay Pacific’s Service-Straight-From-The-Heart;
- Be a reference point of contact for suppliers and oversee their performance to ensure their services and products meet Cathay Pacific’s required standard;
- Support the Airport Services Manager by providing training and development to team members through role modeling, monitoring and on-the-job coaching;
- Support the Airport Services Manager in dealing with the Union representing Customer Service Agents;
- Evaluate cost implication when making day-to-day operational decisions;
- Represent the Airport Services Manager in airport-related activities and committees and develop and maintain good rapport with the Airport Authority, Customs and Immigration officials and other agencies;
- Take a lead role in implementing change and ensuring continuous improvement;
- Manage and handle irregular operations of varying scale;
- Take a leadership role in E&A preparedness;
- Together with the other Managers-on-Duty, take on special projects as assigned by the Airport Services Manager and provide appropriate support to the Management team.
- Other projects as assigned.
Specific Knowledge, Skills, Training & Experience Required:
- Minimum 5 years of international airline operational / management experience;
- Demonstrated leadership and team development skills with ability to motivate a diverse multicultural team;
- Experience with managing in a unionized environment is required;
- Must possess good understanding of corporate commercial and financial objectives;
- Must possess excellent time management, planning and organization skills;
- Exceptional communication and decision-making abilities;
- Capable of developing action plans for managing irregular operations;
- Able to remain calm and composed in extremely stressful situations;
- Able to effectively engage with customers and suppliers in difficult situations;
- Able to deal effectively with employees at every level of the organization;
- Able to be creative and innovative for continuous improvement;
- Able to work rotating shifts, including nights and weekends;
- Candidate must have the permanent legal right to live and work in Canada.
Candidates who meet the above criteria and who would like to join a winning team are encouraged to forward a detailed resume, including salary expectations. Please quote job reference INAPT15.
Deadline for application is Monday, July 6th, 2015. We thank all applicants; however, only short-listed candidates will be contacted.
Cathay Pacific Airways Limited is committed to employment equity, supports diversity in the workplace and encourages applications from all qualified individuals including women, members of visible minorities, Aboriginal peoples and persons with disabilities.
Required experience:
- Airline supervisory experience: 5 years
No comments:
Post a Comment