New Posting - Apps Cargo Terminals

Customer Service Representative
Apps Cargo Terminals - Boundary Bay, BC
Full-time, Permanent

EXPERIENCE IN A CSR ROLE IN AN OFFICE ENVIRONMENT IS MANDATORY Position: As part of our continued growth, we are looking for a Customer Service Rep who will interact with customers to provide and process information in response to inquiries, concerns & requests. This role reports to the Office Manager. The incumbent takes charge of the entire CS process to ensure all shipments are complete and meet deadlines. Responsibilities include: Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications Process orders, forms, applications and requests Update forms & reports Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Manage administration Communicate and coordinate with internal departments Follow up on customer interactions Requirements: Grade 12 graduation Proficient knowledge of Outlook, Word and Excel Experience AND Knowledge of customer service principles and practices Knowledge of administrative procedures Ability to communicate effectively both orally and in writing Good analytical and mathematical skills Strong organizational skills; attention to detail Ability to meet urgent deadlines Excellent problem-solving skills; ability to resolve issues effectively and efficiently Hours and Location: Monday to Friday 07:00 – 15:30 Location: Delta (near Boundary Bay Airport), BC Starting salary: $35,000 annually We thank all applicants for their interest however only those selected for an interview will be contacted. For further information, or to apply, please click here