WestJet is searching for positive, enthusiastic individuals with a proven background in guest service to join our team as an airport Guest Service Ambassador (GSA). As a GSA, you will play a vital role in the airport operation by focusing on the guest experience and creating a remarkable experience for our guests. At Airports, we believe that every connection matters.
The GSA position is a highly physical role; agents are required to be on their feet for long periods of time. Physical tasks may include assisting guests requiring mobility assistance through all areas of the airport and lifting and moving guests’ baggage.
As a Guest Service Ambassador, you will:
- Provide a stress-free and safe experience by anticipating guests’ needs and providing genuine, customized service for every guest.
- Assist guests with self-serve kiosk check-in.
- Move and lift bags on to baggage belts.
- Assist guests requiring assistance including pushing guests in wheelchairs, escorting unaccompanied minors, and guiding people with visual impairments.
- Operate assistive mobility devices such as the Eagle II and Eagle III assistive wheelchair devices.
- Ensure the check-in queues run smoothly by directing guests to the appropriate areas.
- Assist guests during the check-in process by activating their bag tags using the activation system.
- Assist with the safe arrival and departure of a flight by completing technical and non-technical gate tasks.
- Ensure WestJet promises and procedures are followed according to the rules and regulations of governing bodies such as Transport Canada.
- Handle guests’ concerns with empathy and resolve challenges with empowerment.
- Assist with security checks and grooming the aircraft, including light cleaning of seats, seat pockets, and floor.
- Demonstrate a positive attitude and commitment to teamwork in a friendly and caring atmosphere.
An ideal applicant will possess these essential qualifications and skills:
- A positive and passionate personality, with the ability to communicate well with people.
- Proven experience in the customer service industry, with at least one year experience in a customer-facing role.
- A working knowledge of computers, and recent experience using Windows-based software.
- Flexibility to work shift-work including early mornings, days, late evenings, weekends, and holidays.
- An ability to multitask in a fast-paced, time-sensitive environment.
- An ability to use handheld radios and microphones to communicate with operational teams and make airport announcements.
- A physical ability to consistently lift up to 70lbs/32kgs.
- A professional, well-groomed appearance and the ability to represent the WestJet brand to our guests and teammates.
- Fluency in the English language, both oral and written.
- Be able to meet all conditions of employment:
- Obtain a Restricted Area Pass issued by Transport Canada.
- Complete a post-offer employment test, testing physical abilities and prove to be fit for the position.
- Provide a criminal background check.
- Successfully complete initial GSA training.
For further information, or to apply, please click here
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