New Posting - CATSA

Performance Officer (YYC)
Canadian Air Transport Security Authority - Calgary, AB
$66,590 - $75,733 a year - Permanent

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA’s unique culture as it strives to excel in air transport security. If you are a motivated professional seeking a position within a multifunctional and collaborative environment, we invite you to consider the following job opportunity: Performance Officer (YYC)  Number of Openings: 2  Employment type: Indeterminate Location: Calgary International Airport Hiring salary range: $66,590 to $75,733 plus performance pay.  Language requirement: English Essential  *Eligibility List: CATSA will use this opportunity to establish a list of candidates eligible to fill subsequent vacancies. The eligibility list may be used to staff permanent or fixed-term positions with similar responsibilities and qualifications.  Summary of responsibilities:  Reporting to the Manager, Regional Performance and under the functional supervision of the Team Leader, Screening Performance, the Performance Officer is responsible for observing, recording and reporting on Screening Contractor (SC) operational performance at the assigned airport, and various other designated airports, in accordance with all applicable policies, procedures and directives. The Performance Officer performs all other duties and responsibilities related to the position as required. The responsibilities include: Oversight  Monitor screening operations at Pre-board Screening (PBS), Hold Baggage Screening (HBS) and Non-Passenger Screening (NPS) checkpoints to ensure procedural compliance to CASTA’s Standard Operating Procedures (SOPs), Operational Bulletins and directives.  Observe and report on screening operations at PBS, HBS and NPS checkpoints to ensure compliance to CATSA's screening service contracts.  Observe and report on customer service and overall quality of service delivery, including compliance of Screening Officers (SOs) with CATSA’s standards for professional conduct and dress and deportment.  Contribute to the development of corrective actions aimed at enhancing operational performance.  Conduct PBS and HBS performance testing and inform management of results.  Operational Capacity, Efficiency and Effectiveness  Observe and report on daily trends associated with operational capacity, service delivery and throughput efficiency at screening checkpoints.  Observe, record and report on the effectiveness of SC management of checkpoint operations, including supervision and coaching.  Review weekly performance graphs to analyze oversight results and provide recommendations to management.  Partnerships and Stakeholder Relations  Observe and report on coordination and overall effectiveness of CATSA and security partner cooperation in responding to emergency situations and incidents.  Assist CATSA regional management, police and law enforcement in responding to incidents and conduct associated follow-up.  Qualifications:  Essential  Post-secondary education in Quality Control, Logistics, Law Enforcement or another specialty relevant to the duties of the position;  A minimum of two (2) years of experience conducting inspections or monitoring in a highly regulated environment where compliance to operating standards and procedures is critical;  A minimum of one (1) year of experience writing reports and giving recommendations to management.  Valuable  Experience working in the aviation and/or security sectors;  Ability to use a variety of software applications such as Word, Excel, PowerPoint and mobile devices.  Experience working in customer service and/or quality assurance and performance measurement;  Exposure to unionized work environments;  Knowledge of the aviation industry and the related regulatory and security issues;  Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation  Required skills:  Very high attention to details and sense of urgency;  Ability to exercise good judgment in a fair, objective and consistent manner;  Ability to monitor multiple and diverse activities and to report findings and observations accurately;  Effective communication skills, both written and verbal;  Organized, critical thinker, self-disciplined, and results-oriented;  Able to function well in a highly structured environment;  Ability to liaise effectively with various audiences;  Ability to analyze and provide recommendations;  Ability to work both independently and in a team with little direct supervision;  Ability to work under pressure and tight deadlines.  Specific work requirements  Ability to work overtime as required;  Ability to travel as required;  Ability to work shifts based on a 7 days per week, 24 hours a day and 365 days a year work schedule;  Language Profile: English Essential  Ability to obtain and maintain a Secret security clearance;  Be a Canadian citizen or permanent resident.