New Posting - Swissport

Passenger Services Duty Supervisor
Swissport - Shannon, QC

Swissport is the world's largest provider of ground and cargo handling services in the aviation industry. The company provides ground services on behalf of some 700 client-companies and handles around 224 million passengers and 3.9 million flights per year. The company operates 120 warehouses and moves approx. 4.0 million tonnes of cargo. With a workforce of around 60,000 personnel, Swissport is active at more than 270 stations in 45 countries across five continents, and generates annual consolidated operating revenue of CHF 3 billion. Passenger Services Duty Supervisor - Shannon - 37.5hrs/week - Internal Vacancy Job Purpose  To provide professional leadership and supervision on a shift basis to the Passenger Service Team (check-in, ticket desk, boarding and arrivals) to ensure the highest standards of quality, customer service, punctuality and health and safety are maintained. This is a 37.5 hour permanent contract. Key responsibilities  To lead, motivate and organise the Passenger Lead Agents and Agents on shift to ensure that airlines quality and punctuality standards and Swissport performance standards are met in the most cost effective-fashion. To organise resources so that agents have all of the material and equipment necessary to carry out their designated tasks and to ensure specific customer requirements are met. To deal positively with any problems which arise during the course of your shift, for example additional ad hoc flights, operational requirements and coverage for sickness and/or other absences. To ensure compliance with all company policies and procedures, Safe Working Practices and Health & Safety regulations. To complete time recording, work reporting paperwork and operational reports in a timely and accurate manner and to ensure information passed over on shift hand over is complete and relevant. To create and maintain rosters to ensure complete operation coverage. To monitor and review the performance of all agents on shift, to identify areas for improvement, to provide agents with immediate training and/or to refer for further training where appropriate and to maintain the highest level of effectiveness and professionalism (e.g. general performance, accuracy, customer service, attendance, grooming, timekeeping etc.) and to actively participate in disciplinary procedures, where appropriate To liaise closely with the Service Delivery Manager, representatives of customer airlines, airport authorities, passengers and with other Swissport departments to provide accurate and timely information and to respond sensitively and professionally to problems raised to ensure good relations are maintained. Total flexibility within the position and ability to undertake such duties, which may be assigned as and when required. Requirements:  Excellent interpersonal and communication skills – this individual will have the ability to communicate across all levels of the business and have excellent customer relationship skills. The ability to work on your own initiative. A proven ability to problem solving and decision making The ability to work as part of the management team at Shannon Airport and Head Office in order to achieve operational success. Excellent organisational abilities, able to prioritise workloads and work effectively to deadlines in a fast paced environment The ability to lead and motivate staff at all times. An extremely professional manner The above requirements are by no means exhaustive and may be added to or changed as deemed necessary.The successful candidate will be motivated, organised and one who works well under pressure. For further information, or to apply, please click here