New Posting - Canadian North

Customer Service Trainer
Canadian North - Edmonton, AB

Reports To: Manager, Schedules Services Training & Standards Posting: Internal & External Competition No: 88-AP2015 Responsibilities: Evaluate customer service training needs to ensure exceptional customer service is provided in a consistent manner at all airports served by Canadian North  Assist in development of training programs and curriculums to address training requirements  Present technical information in a classroom environment  Facilitate training workshops where student participation is the primary focus  Make recommendations to the Customer Service Training Supervisor when additional tools, resources and training may be required to provide superior customer service  Conduct evaluations to ensure Canadian North’s policies and procedures are consistent manner throughout the system  Travel to other bases will be required  Other duties as assigned  Qualifications:  Proven interpersonal skills in dealing with both the external and internal customers  Expert level of proficiency in all Sabre functions  Organizational and time management skills  Ability to manage projects from beginning to end  A high degree of self motivation and commitment to work in a fast paced, dynamic environment  Strong ability to motivate employees to learn and apply skills  Two to three years of Customer Service experience  Experience in mentor/trainer role considered an asset Additional Information:  This is an out of scope salaried position To apply for this position, please use the Online Application at www.canadiannorth.com/careers. Please include the position of interest and competition number in the subject line.  We thank all applicants for their interest; however, only selected candidates will be contacted. Canadian North was founded from the collective experiences of predecessor airlines including Canadian Airlines, Pacific Western, Transair and Nordair. Providing air passenger and cargo services for more than 80 years, Canadian North offers scheduled flights to the Northwest Territories and Nunavut through our southern gateways of Edmonton and Ottawa. Canadian North was incorporated in 1998 when it was purchased by NorTerra Inc. NorTerra Inc. is owned by the Inuvialuit Development Corporation and is 100% aboriginal owned. By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd).