New Posting - First Air

Customer Service Agent
First Air - Yellowknife, NT
Part-time

Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:

• Process passengers and baggage.
• Make reservations and compute fares.
• Disseminate information.
• Assist passengers with mobility and special needs.
• Issue tickets and process sales reports for deposit.
• Assemble, control and transmit reservations and passenger data.
• Administer Interline and employee travel both business and pleasure.
• Maintain records as required.
• Process claims for damaged or missing baggage.
• Record flight arrival and departure times.
• Conduct radio communications with the aircraft.
• Perform load service duties.
• Other duties as assigned.

Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications: Must have a high school diploma and 1 year of previous related experience. Must possess a working knowledge of the Sabre. Possess knowledge of passenger check-in and baggage handling. Fluently bilingual in English and French. Ability to speak Aboriginal Languages an asset. Must be familiar with all aspects paperwork/documentation for all passenger service functions. Must possess strong communication, and interpersonal skills. Proven customer service skills. Experience in handling passengers with mobility needs. Must be adept at handling multiple tasks, and prioritizing duties. Willing to assist in all areas of passenger services. Willing to work irregular hours of operation and shift work. Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada. For further information, or to apply, please click here