New Posting - Canadian North

Airport Manager, Canadian North, Edmonton, AB

Reports To: Director, Airport & Cargo Operations – West Posting: Internal & External Competition No: 03-AP2016  Responsibilities:   Actively participate in the Company’s Safety Management System (SMS)  program and demonstrate knowledge of employee responsibilities regarding safety   Maintain excellent knowledge of Canadian North’s SMS and investigate applicable incident reports as assigned within the established timeframes   In conjunction and cooperation with the other Operations Manager, Edmonton, provide leadership and direction to the local Airport and Cargo operations, ensuring a focus is on the highest levels of customer service and on-time performance   Work a set schedule that between the two Operations Manager positions provides 7 day a week oversight at the Airport and Cargo operations as required.   Implement and monitor Airports and Cargo service standards and procedures  Implement and monitor standards and procedures with contracted ground handlers in accordance with the Ramp Services manual and amendments  Monitor initiatives designed to ensure all agents and contracted handlers are capable ambassadors of Canadian North Inc.  Ensure all agents and contracted handlers have the knowledge, attitude, and excellent customer service skills necessary for success, while challenging them to continuously improve on service delivery   Ensure all agents and contracted handlers are fully briefed and compliant with Transport Canada Regulations and all related training   Continuously monitor operations at the base and follow-up with agents, contractors, airport authority and other third party agencies as required   Ensure a clean, safe, unobstructed work area is maintained and continuously practice proper safety protocols   Plan and maintain staffing levels, ensuring operational efficiency and cost control   Management of staffing requirements including scheduling, compliance, training and support   Liaising with the Manager, Cargo Planning on a regular basis to meet and maintain shipment standards   Promote good customer and supplier relations, as well as positive public relations within the business and airport communities   Ensure all administrative functions, including (but not limited to) HR paperwork, payroll, invoicing, expenses, accruals, and bank deposits, are completed within the established timeframes   Assist the Director, Airport & Cargo Operations - West, with the preparation and execution of the departmental budget as it pertains to operations at the Edmonton base   Understand and effectively manage the Unifor collective agreement  Assist with Charter operations as required  Assist with responses to customer comments in a timely and appropriate  manner  Other duties as required.  Qualifications:   Minimum two years of operational experience in an airport and/or cargo environment   Previous experience in a supervisor or managerial role is required  Strong ability to determine performance goals and ability to hold others accountable  Demonstrate high degree of emotional maturity and ability to operate under stressful situations  Ability to work flexible hours  Excellent leadership and interpersonal skills  Excellent planning, time management and organizational skills;   Ability to work in a team environment  Demonstrated ability to adapt to a changing environment   Knowledge of WHIMIS and Dangerous Goods Transportation guidelines and procedures considered an asset   A strong background in PC skills  Working knowledge of a unionized environment considered an asset;  Knowledge of Sabre considered an asset  Additional Information:  To apply for this position, please use the Online Application found at www.canadiannorth.com/careers (preferred method). Resumes can also be submitted by fax to 403.717.1532. Please include Operations Manager YEG or 03-AP2016 in the subject line.  We thank all applicants for their interest; however, only selected candidates will be contacted.  Canadian North and its founding companies (Canadian Airlines, Pacific Western Airlines, Transair, Nordair) have proudly served Canada’s North with passenger and cargo services for more than 80 years, with scheduled flights to 17 destinations in the Northwest Territories and Nunavut, via the southern gateways of Edmonton and Ottawa. Canadian North is also the premier provider of air charter services for large resource sector clients requiring dependable, efficient and economical fly-in/fly-out charter services, as well as charter flights across North America for sports teams, cruise lines and large groups. Canadian North is a subsidiary of NorTerra Inc., which is owned by the Inuvialuit Development Corporation, representing the Inuvialuit of the Western Arctic.  By submitting your resume you agree that it may be shared amongst NorTerra’s subsidiary companies (Canadian North Inc., Northern Transportation Company Ltd, Weldco-Beales Manufacturing Inc., Braden Burry Expediting Ltd and Northern Industrial Sales Ltd). http://www.canadiannorth.com/sites/default/files/u610/Operations%20Manager%20YEG%20January%202016%20External.pdf