New Posting - Jazz Aviation

Part-time Customer Service Agent

Jazz Aviation LP - Castlegar, BC

Closing Date:  Jan 15, 2016

Primary Location : CA-BC-Castlegar

Job Type: Permanent

Jazz was voted one of Canada’s Best Diversity Employers and one of Canada’s Top Employers for Young People in 2015!

Purpose of Position:  To provide exceptional customer service by greeting and serving passengers at airport counters and gates.

Key Responsibilities:

Using an airline computerized system:

·         Make reservations and assessing fares;

·         Ticketing and complete daily sales reports;

·         Passenger check-in;

·         Check, weigh the baggage, calculate any excess baggage charges and process payment.

·         Make general passenger announcements.

·         Liaise with external and internal customers. i.e. ramp agent, flight crew, dispatch, etc.

·         Provide outstanding customer service answering general inquiries at the airport.

·         Assist passengers requiring special handling.

·         Handle and resolve customer complaints.

·         Departure Gate customer service and boarding as well as providing assistance to passengers to and from aircraft.

·         Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety, the safety of co-workers and customers.

·         Other related duties as assigned.

Depending on the base, other duties may include:

·         Cargo processing.

·         Handle missing baggage and damaged baggage claims.

·         Jet-way operation.

·         Conduct radio communications with aircraft and record flight information.

Qualifications:

·         Minimum of two years of customer service experience.

·         General computer experience required, including the ability to type and navigate the internet.

·         Must have a high school diploma or equivalent.

·         Demonstrated judgment and problem-solving ability and effective decision-making skills.

·         Excellent interpersonal and communications skills.

·         Ability to work and handle tight deadlines and prioritize multiple tasks.

·         Previous airline experience or post-secondary courses in travel and tourism are definite assets.

·         Knowledge of Dangerous Goods regulations an asset.

·         Must successfully complete the Customer Service Agent Initial training course in accordance with Company Standards.

·         Must obtain and maintain a Restricted Area Identification ID pass (to be obtained upon employment).

·         English language required.

French language is considered an asset.*

* Note : We are proud to offer Bilingual Services at many of the airports we serve. Please indicate on your application and resume if you are bilingual in English and French.

Requisition ID : YCG  2015-5230-006564

For further information, or to apply, please click here