New Posting - Nanaimo Airport

Customer Service Representative
Nanaimo Airport - Cassidy, BC
Part-time

– Part Time – Nanaimo Airport Commission (NAC)  As a member of the Customer Service Team, you will be responsible for contributing to the team’s overall success by providing prompt, accurate and professional responses to Nanaimo Airport customers’ enquiries. You will work in a structured team environment, creating an outstanding customer experience and maximizing opportunities to promote our services and products.  Primary responsibilities will be to act as main customer service coordinator on-shift, answer customer enquiries, and work to resolve any issues in a timely manner.  This work will also encompass Nanaimo Airport’s customer communication messages on social media and provide an opportunity to moderate and grow the Nanaimo Airport community across various social media platforms.  Job Summary: Reporting to the Manager, Marketing and Community Engagement (MMCE), the Customer Service Representative (CSR) will work as part of the NAC team delivering first class, professional customer service at the Nanaimo Airport. As a dedicated first point of contact for day to day customer inquiries at the Nanaimo Airport, the CSR will portray and represent the values and attitudes of the Nanaimo Airport Commission, its Directors, Officers and Management.  Responsibilities: Shared accountability, with all other Airport employees, for the overall Safety and Security performance of the Airport Operation as a unit and specific accountability for the Safety performance of all workers and facilities under direct control.  Act as the primary customer service contact while on-shift to assist customers, answer customer enquiries, and work to deliver satisfactory answers and resolutions in a timely manner.  Provide customer service to phone, in-person and online inquires made by the public.  Maintain NAC’s corporate social media channels such as Facebook, Twitter, and TripAdvisor and engage with users.  Working with senior management, plan and execute online strategies for customer service enhancements at the Nanaimo Airport.  Assist with supervision of the on-shift volunteer ambassadors.  Maintain a high degree of professional discretion while keeping the affairs of the airport and enhancing and promoting the NAC image.  Job Requirements Qualifications: Self-motivated, versatile, and you Get Stuff Done.  Self-starter, an excellent communicator, and a creative thinker with an ability to use data to make informed decisions.  Strong communication skills, excellent organizational and time management abilities, and a great sense of humor.  Strong customer focus, with the ability to understand key business drivers.  Strong working knowledge of various Social Media platforms, including Facebook, Twitter and Trip Advisor.  Proficient in Microsoft Office, Excel, Word and Power Point.  Previous experience in a customer service capacity.  Previous experience in a customer service role.  Shifts: Part time positions are available  4:45am – 8:45am (7 days per week)  Application Process: Please submit your resume with cover letter, in confidence using the Apply Now button below.  Apply Now - Customer Service Representative - Nanaimo Airport For further information, or to apply, please click here