New Posting - Pacific Coastal Airlines

Pacific Coastal Airlines has an part time opportunity in the role of a Customer Service Agent in Vancouver.

Behind the check in counter, our Customer Service Agents are responsible for ensuring that all customer interactions are treated with a high degree of customer satisfaction, as well as ensuring that customer's possessions are treated with care and concern. They are part of a team who works in conjunction with crew members, ground agents to escort and board passengers, maintain baggage accuracy as well as safety to ensure on time performance and customer service are at a premium. They are our safety and service professionals entrusted with safety, security and service excellence.

Pacific Coastal employees are the ambassadors of our company and are responsible to provide outstanding support to our customers and to embody the Pacific Coastal Airlines motto of "People Friendly, People First". You will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to both our internal and external customers.

Qualifications:
•Strong written and oral communication skills
•Completes tasks in an efficient and accurate manner
•Capable of lifting up to 50 pounds and able to assist passengers in and out of aircraft as required
•Ability to work outdoors during inclement weather conditions
•Must be flexible to work any shift that is assigned
•Experience in a call centre environment
•Experience in customer service
•Possess an excellent understanding of company products and services and effectively promotes them at all times
•Must be able to obtain and maintain designated security clearance

Safety and Security:
•Ensure the safety, security and comfort of all customers
•Follows and enforces standard operating procedures to ensure compliance with Pacific Coastal Airlines and regulatory requirements

Customer Service:
•Deliver service standards in accordance with Pacific Coastal Airlines philosophy
•Greet and engage customers on the ground
•Carry oneself in a professional manner

Interested applicants please complete your job application by clicking on https://pacificcoastal.prevueaps.com/jobs/

Pacific Coastal Airlines is an Equal Opportunity Employer