New Posting - Porter Airlines Inc

Customer Service Ambassador
Porter Airlines Inc. - Toronto, ON
Part-time

Reporting to the Supervisor, Customer Service the Customer Service Ambassador provides additional assistance to Porter passengers as required.  DUTIES AND RESPONSIBILITIES:  Provide assistance to Porter Special Service Customers including wheelchair passengers to/from aircraft including to/from the “City Side” Assist our passengers who have special needs (e.g. escorting unaccompanied minors, guiding people with visual impairments) Move and lift bags onto/off of baggage belts; push baggage carts as required Greet and provide general airport directions to passengers with the Porter refined experience and customer service excellence Handle line control during peak check-in times and assist with Kiosks Act as a Welcome Ambassador for our arriving passengers at YTZ Airport Assist with stocking passenger café Groom the aircraft to ensure excellent passenger experience Assist with newspaper management and distribution in the lounge Transfer and distribution of baggage carts between mainland and Island Transfer and distribution of wheelchairs in terminal/gates and Island Assist with re-stocking check-in and gate positions Bilingual students to assist with making French boarding announcements Actively participate in Porter’s Safety Management System (SMS) including, reporting hazards and incidents encountered in daily operations; understand, comply and promote the Company Safety Policy Other Duties as assigned QUALIFICATIONS:  One year of customer service experience is an asset A positive and passionate personality, with the natural ability to communicate with people Experience working in a team dynamic under stressful and busy situations Flexibility to work shift work within the 7 days of the week – early mornings, late evenings, weekends and holidays Able to lift up to 60 lbs/27 kgs repetitively Ability to obtain and maintain full security clearance to the airport The Passenger Service Ambassador role is a highly physical one; agents are required to be on their feet for long periods of time For further information, or to apply, please click here