New Posting - Navtech

Navtech, Inc., and Airbus company, is a leading global provider of flight operations solutions, including aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions.

These products directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.

Navtech is looking for an Account Representative who will be responsible for all commercial related activities for assigned customer accounts. Chief among those activities is managing a list of customer accounts to ensure a high degree of satisfaction, loyalty and retention exists in such a way that is mutually beneficial for both parties – i.e., profitable for Navtech and operationally critical for the airline.



Other activities include, but are not limited to, growing account revenue via up-selling and contract renewal. Additionally, the Account Representative is responsible for conducting regular customer review calls and follow up as necessary. The successful candidate is someone who is resourceful, tenacious, and solutions-driven. This position requires a consultative type of account management.

You thrive on learning, prefer collaborating with colleagues to help deliver results, and expect that hard work is required to do great things. The ability to manage multiple ongoing projects and handle multiple timelines and priorities is essential to being successful in this role. Hence, excellent organizational and planning skills would be essential.

Responsibilities For each assigned customer the Account Representative will:
 Seek opportunities for increased revenue via up-selling at customer sites through additional product lines, features, and services
 Supporting Sales for cross-selling activities are also a function; work with Navtech’s Sales Directors to manage new sales opportunities
 Renew contracts of all customers in assigned portfolio 12-15 months from contract expiration
 Understand systems or services used in customer flight operations and the data flow between them  Understand the priorities of customer needs and requests
 Cultivate the business relationship between Navtech and the customer to facilitate customer satisfaction, renewals and increased revenue
 Manage any issues that may arise within the Navtech processes
 Maintain a level of service such that customers will renew with the Company’s service at prescribed target levels
 Maintain personal expertise with each of the Company’s product(s) such that the responsibilities of the Account Representative role can be fulfilled
 Manage established processes for determining priorities and billable nature of work requests by customers
 Communicate to customers:
o Via regular status meetings
o Via monthly statements of work performed by Navtech
o Development of User Requirements Documentation for projects generally requiring less than three weeks of development work or as determined by the appropriate Product Manager
o Pricing of Estimates and Quotations
 Be a point of escalation for the customer, bringing an understanding of the urgency of the issue and to act as a communication liaison between Navtech’s support infrastructure and the customer.
 Ensure that the installation process is followed successfully for each new account
 Manage the account receivables at each account
 Be proficient in the use of Navtech’s CRM tools for both personal account management and as a foundation for management reporting
 Understand and be aware of all your customer contracts
  Work with the internal Navtech business units to successfully manage all customers. Academic/Educational Requirements:
 Post secondary degree/diploma or related work experience Required Skills/Experience
 Proven track record in customer service
 Minimum of five years of relevant experience
 Experience in the airline/aviation industry, preferable in flight operations
  Highly developed communication skills, appropriate for interacting with customers and other Navtech employees, and providing clear communication
 Strong team orientation
 High degree of organizational skills
 Solid understanding of applications software and computer technology
 Experience writing business and technical documentation
 In-depth knowledge of Navtech products and services (or equivalent) is preferred

How to Apply: Candidates who are interested in joining the Navtech team are invited to submit their resume and cover letter, highlighting their work experiences and skills via email to hr@navtech.aero We thank all applicants for applying. Only selected applicants will be contacted.

About us: Navtech, Inc., an Airbus company, is a leading global provider of flight operations solutions, serving more than 350 airlines and aviation services customers. Navtech’s product suite includes aeronautical charts, navigation data solutions, flight planning, aircraft performance software (take-off/landing, weight and balance), and crew planning solutions. Many of Navtech’s products can be configured as part of an Electronic Flight Bag solution, including takeoff data calculation, weight and balance, and aeronautical charts. These products, supported by Navtech’s AS9100 and ISO: 9001 certification, directly support millions of flights each year and help Navtech customers maximize efficiency, reduce costs, ensure compliance with complex national and international safety regulations, and effectively deliver their services.