The Shift Manager is responsible for the oversight of the entire AOS operation, management of workforce, relationship management with clients, manpower planning, office administration and payroll functions. This position will report to the Managers of Operation.
Accountabilities:
This role will involve the following responsibilities:
1.) Act as AOS's management representative for the GTAA, customer and clients for operational issues and incidents
2.) Oversee all reports and documentation related to AOS operation
3.) Guide the execution of operational processes performed
4.) Monitor, assess and report on the operational performance
5.) Take corrective action to address service level variances
6.) Guide the transition of any new systems and procedures
7.) Work with GTAA and customers (Air Carriers, Passenger, Tenants) to maintain service levels
8.) Oversee operations-related projects
9.) Build and foster strategic long term relationships with clients both internal and external
10.) Responsible for being a customer centric leader with respect to Mission, Vision, Values, and Beliefs)
11.) Management of entire workforce and workforce coordinators
12.) Plan and schedule manpower, ensure sufficient staffing levels
13.) Coordinate vacation scheduling and bids
14.) Monitor daily overtime, tardiness, absenteeism, vacation, sickness and injury reports
15.) Labour and employee relations
16.) Administrative reporting, shift reports, investigations, problem solving, payroll functions
17.) Create, modify and maintain statistical reports and analysis
18.) Auditing of operation and employee performance to ensure Superior Customer Service Delivery
19.) Coaching, counselling, mentoring and succession planning
20.) Contribute in the hiring, training and development of workforce
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