Customer Service Ambassador

  • Richmond, Canada
  • Part-time

Company Description

Compass Group Canada is the leading food service and support services company in Canada with over 25,000 associates and $1.45 billion in revenues. Our vision for growth and success is a powerful one, to combine fresh ideas with the industry’s greatest talent -- Great People, Great Service, Great Results! 
Marquise Facilities is a member of Compass Group Canada, the country’s leading foodservice and support Services Company.  Marquise specializes in providing integrated facilities management and customer services to shopping centres, airports, office towers, large commercial buildings, and colleges as well as food and support services to healthcare and senior living facilities.  Marquise’s footprint in the market has expanded to provide services which encompass over 35 million square feet under Marquise’s direct control in over 200 sites across Western Canada.  Our mission is to provide service excellence to our clients and their customers.

Job Description

Position:  
Availability:
Part-time, Marquise Customer Service @ YVR
0400-1530 Daily 
Department:
Customer Service
 INTERESTED APPLICANTS MUST HAVE THEIR OWN MEANS OF TRANSPORTATION TO YVR AS PUBLIC TRANSIT (EXAMPLE: SKYTRAIN) DOES NOT RUN DURING THE SPECIFIED SHIFT TIME.
We are currently recruiting for Customer Service Ambassadors for Vancouver International Airport.  The Customer Service Ambassador will provide customer care and support to all arriving and departing YVR customers and processes while assisting with the smooth operation of YVR facilities to ensure that all inquiries, complaints and compliments are answered accurately and efficiently

Qualifications

Specific Responsibilities & Duties:

  • Offer high levels of consistent, personalized, sincere and engaging service
  • Proactively seek out passengers requiring additional customer service care and attention
  • Anticipate changes in processes and in passenger volumes and work accordingly
  • Proactively approach and engage customers 
  • Direct passengers as required and handle general passenger inquiries
  • Assist in other customer service areas and customer service counters as required
  • Additional duties as required

Qualifications:   

  • Minimum of 1 year customer service experience
  • Previous experience in the Service industry, preferably with the Airport and/or an Airline
  • Intermediate level of expertise with Access, Word, Excel, PowerPoint and Outlook
  • High school diploma
  • Must be able to work a variety of shifts including afternoons, weekends and holidays.

Core Competencies:   

  • Strong interpersonal and communication skills
  • Ability to demonstrate professionalism, diplomacy and effective reasoning skills
  • Ability to work within a team as well as individually
  • Must speak, read and write English fluently
  • Multi-lingual abilities an asset

All Applicants must be able to obtain Security Clearance from Transport Canada.  Successfully completing First Aid Level 1 is a condition of employment.

Additional Information

Thank you for your interest in a career with Compass Group!
Only those selected for an interview will be contacted.
We will consider your resume for additional opportunities.
Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation.  Health, Safety, Environment and Quality (HSEQ) is also an operational priority.  Safeguarding the health and safety of our people and customers is essential to the success of our business.
Learn more about us at www.compass-canada.com!