Customer Service Ambassador - Full-time
Compass Group Canada - Richmond, BC
Job Description The Customer Service Ambassador will provide customer care support to all arriving and departing Vancouver Airport (YVR) customers and processes. The position is to assist with the smooth operation of YVR facilities and ensure all questions and concerns are answered accurately and efficiently. A Customer Service Ambassador must develop sound knowledge about the airport and city surroundings to provide passengers an acute level of assistance through their travel.
Qualifications Specific Responsibilities & Duties:
• Offer high levels of consistent, personalized, sincere and engaging service
• Proactively seek out passengers requiring additional customer service care and attention
• Anticipate changes in processes and in passenger volumes and work accordingly
• Proactively approach and engage customers
• Direct passengers as required and handle general passenger inquiries
• Assist in other customer service areas and customer service counters as required
• Additional duties as required
Qualifications:
• Minimum of 1 year customer service experience
• Previous experience in the Service industry, preferably with the Airport and/or an Airline
• Intermediate level of expertise with Access, Word, Excel, PowerPoint and Outlook
• High school diploma
• Must be able to work a variety of shifts including afternoons, weekends and holidays.
Core Competencies:
• Strong interpersonal and communication skills
• Ability to demonstrate professionalism, diplomacy and effective reasoning skills
• Ability to work within a team as well as individually
• Must speak, read and write English fluently
• Multi-lingual abilities an asset
Additional Information Thank you for your interest in a career with Marquise Customer Care, a Division of Compass Group Canada!
Only those selected for an interview will be contacted.
We will consider your resume for additional opportunities.
Compass Group Canada is committed to fostering a diverse and representative workforce and an inclusive work environment where all employees are treated fairly and equitably which includes providing accommodation. Health, Safety, Environment and Quality (HSEQ) is also an operational priority. Safeguarding the health and safety of our people and customers is essential to the success of our business.
Learn more about us at www.compass-canada.com !
For further information, or to apply, please click here
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