New Posting - Webb Airport Services

Operations Manager
Webb Airport Services - Greater Toronto Area, ON

We are part of the Daifuku North American group of companies a leader in the design and fabrication of state of the art material handling solutions. Webb Airport Services is the baggage handling system provider of choice for Pearson International Airport. We operate and maintain this vital link in the airport operation 24/7. Reporting to the Station Manager the Manager, Operations and Customer Services is responsible for the operation of the baggage handling system consistent with the service agreement and to improve effective feedback loops to all partners and providers related to system failure events to ensure business continuity for all affected stakeholders. This role demands a hands on management approach that encourages the development of supervisory staff and their subordinates to be effective problem solvers. S/he is a strong, customer centric leader who can easily build good working relationships and trust quickly. A quick study, you have mechanical aptitude to quickly develop a basic understanding of the baggage handling system. Principle requirements include: Create, implement, and direct policies and procedures to establish effective operation of the baggage handling system. Create, implement, and monitor key performance indicators to continuously improve system performance Oversee staff to ensure work is being performed according to established standards Ensure the effectiveness of employees through assignment of duties, performance feedback, formal evaluations, coaching, training, development and discipline. Champion Health and Safety for Webb Airport Services including development and implementation of health and safety program and Co-chair Joint Health and Safety Committee Lead all continuous improvement efforts within department Lead root cause investigation and related corrective action to ensure problems are systematically resolved. Ensure proper business continuity plans are in place to ensure contingencies can be activated when necessary. Build and manage relationships with the customer, vendors and other departments in the company to ensure that business obligations are met. Provide liaison support to all affected stakeholders of baggage handling system. Education Post-secondary degree Experience Minimum of 5 years’ experience in a communications, leadership and relationship management role Minimum of 5 years’ experience working in a fast-paced, complex, dynamic, diverse business environment. Demonstrated ability to manage direct reports including coaching mentoring and development of subordinates Demonstrated mechanical aptitude and understanding of mechanical systems Proven oral and written communication abilities Demonstrated Health and Safety experience Demonstrated ability to work with a wide range of sensitive and confidential issues Strong business acumen and ability to develop deep understanding of the business and its strategic direction to make links to quality programs Strong PC skills including MS Office Experience in airport or airlines environment an asset Experience in managing unionized employees an asset Thank you for your interest; only applicants who will be interviewed will be contacted For further information, or to apply, please click here