New Posting - Greater Toronto Airports Authority

The Greater Toronto Airports Authority is currently recruiting a Resource Coordinator (1 Year Term)

Position Summary

Reporting to the Manager, Resource Management Unit, and the incumbent will determine aircraft gate and or hardstand schedules, determine flights to be serviced by the Bus Operations and ensure the proper dispatch. He/she will ensure Flight Information Display Systems (FIDS) accurately display flight details and confirm airline/aircraft schedules in advance to assist in resource planning.

Job Description/ Key Accountabilities:

• Revise plans to accommodate the myriad schedule changes and operational delays
• Develop and execute a daily plan for Terminal Facility allocation
• Assign baggage carousels and posting of assignment on the Baggage Information Display System (BIDS)
• Assign outbound baggage laterals to flights and check-in counters to the various carriers
• Ensure Flight Information Display Systems (FIDS) accurately display flight details
• Ensure all dynamic way-finding is accurate and allocated facilities are used to maximum efficiency
• Make key decisions on level of service issues
• Confirm airline schedules in advance to assist in resource planning
• Revise plans to accommodate the myriad schedule changes and operational delays
• Evaluate future allocation options
• Liaise with tenants, operational agencies and GTAA departments regarding facility allocation decisions
• Assist in emergency response when directed
• Train and evaluate colleagues and update manuals and other duties as assigned such as acting as the Unit liaison to IT, etc.

Job Requirements/ Qualifications:

• Must possess a post-secondary education in a field related to Airport Operations (i.e. Aviation, Transportation and/or logistics or an acceptable combination of education and/or experience.
• Must have experience in Airline/Airport Operations and have proven skills in providing customer service.
• Confirmation of appointment to this position is contingent on the successful completion of the Resource Coordinator Training Program.

Knowledge, Skills and Abilities:

• Must have knowledge of computer applications including database, spreadsheets and internet based software; airline and airport operations; industry terminology; and airport processes and passenger flows, counters, and baggage belts.
• Proven skills in resource allocation are preferred.
• Must possess strong problem-solving skills and sound judgment in a customer-centric environment.
• Must possess enthusiasm and initiative when attempting to avoid conflict or inconvenience to tenants and the public.
• Must have strong communication skills (oral, written and listening) and possess a customer-service background with demonstrated decision-making skills in a challenging and dynamic environments.
• Must have excellent skills using MS Office (Outlook, Excel) and i-share and an ability to learn and use complex IT systems.
• Must possess the ability to meet deadlines with competing interests of various departments.
• Must have a strong ability to concentrate and to handle multiple priorities with excellent attention to detail while under pressure.
• Must be able to perform shift work in an atmosphere that may result in distraction and interruption of work routines.
• Must be able to respond to conflicting demands and changing priorities in a diplomatic manner.

Additional Details

Competition # 16-AVS-055

# of Hires Needed 2

Job Type Full-time Term

Position Type - Union Yes

Organizational Unit Greater Toronto Airports Authority -> Aviation Services

Hours 37.5 Hours/Week

Job Category Operations

We  offer  a  fast-paced,  stimulating  environment  along  with  an  attractive  salary/benefit  package commensurate with experience. Please forward your résumé to Careerport at the following link:   

http://torontopearson.com/en/careers/#

The GTAA is committed to Employment Equity and maintaining a diverse workforce. We ensure that our recruitment practices are supportive of this commitment.

About the GTAA

MAKE A DIFFERENCE AND CONNECT THE WORLD – Toronto Pearson is Canada’s leading global hub airport. Help to drive our vision to become the best airport in the world. Together, we will demonstrate that our passengers are our passion, by showing respect, integrity and delivering innovative products and services.