New Posting - Wilderness Seaplanes

Wilderness Seaplanes, based in beautiful Port Hardy, BC, is seeking a temporary full time[b] Customer Service/Dispatchto support our busy summer operations from June to September 2016.
Customer Service/Dispatch works in conjunction with crew members and ground agents to escort and board passengers, maintain baggage accuracy and safety, execute operational flight plans and coordinate logistical details according to standard company operating procedures.
The successful individual will be expected to role model behaviors that respect the corporate values, professionalism, diversity and service excellence to our internal and external customers.

Job Responsibilities:
• Provide information in-person and over the phone on flight schedules and routes
• Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
• Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
• Announce flight arrivals, departures, and boarding information over the public address system
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
• Investigate and handle customer complaints when problems arise
• Lift and move baggage on to the belt, from the carousel or through baggage doors
• Possess an excellent understanding of company products and services and effectively promote them at all times
• Ensure the safety, security and comfort of all customers at all times
• Deliver service standards in accordance with Wilderness Seaplanes philosophy
• Maintain a log of information exchanges with respect to all flights operated under
his/her authority
• Continuously monitor weather conditions; provide route/weather analysis to Flight and Ground Crew as required
• Generate flight plans and issue flight forecasts as required
• Other duties as assigned

Qualifications and Competencies:
• Strong communication skills, including the ability to actively listen, empathize, ask questions, and respond in language that clients understand
• Ability to work independently and under pressure
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work weekends, evenings, holidays and/or irregular shifts
• Must represent Wilderness Seaplanes in a professional manner to our partners, vendors, and customers
• Knowledge of weather gathering and local area is a strong asset
• Capable of lifting up to 50 pounds

TO APPLY, PLEASE SEND YOUR RESUME TO CLAUDIA VOTH AT CAREERS@FLYWILDERNESS.CA