New Posting - First Air

Cargo Services Coordinator
First Air  - Yellowknife, NT

Duties and Responsibilities Interested candidates should be able to perform the following duties and responsibilities:

• Provide input into Employee scheduling and assignment, on the job training and instruction.
• Ensure that Company policies and procedures are adhered to, and deviations to same shall be reported to management.
• Assist passengers with mobility and special needs.
• Assist with claims for damaged or missing goods.
• Maintain records as required.
• Record flight arrival and departing times.
• Conduct radio communications with the aircraft.
• Process weight and balance and load control data.
• Issue Airway Bills and process sales reports for deposit.
• Disseminate information.
• Process shipment and reception of all cargo.
• Initiate claims resulting from missing and damaged cargo.
• Perform load service duties.
• Handle all cargo.
• Provide services to the aircraft on the ground as required.
• Perform all warehouse related duties.
• Assist Customer Service Agents if so required.
• Perform commissary duties.
• Assist with reconfiguration of aircraft as required.
• Other duties as assigned.

Skills and Qualifications Include, but not limited to, the following minimum skills and qualifications:

• Must possess a High school diploma or equivalent related work experience i.e. warehouse, forklifts, customer service industry, etc.
• Must have 1 year cargo operational background with experience in freight office operations.
• Previous supervisory experience required.
• Must be a high school graduate or equivalent related work experience.
• Must be knowledgeable of cargo handling and processing procedures.
• Knowledge and experience of loading and load control on company aircraft.
• Weight & balance knowledge and experience necessary.
• Knowledge of First Air’s Cargo Computer Program, Cargo Ramp Procedures Manual and Sabre.
• Must be familiar with handling of dangerous goods and be able to obtain and retain a dangerous goods handling certificate.
• Must hold a valid driver’s license.
• Demonstrated strong communication, organizational, problem solving & interpersonal skills.
• Ability to accomplish multiple tasks in high pressure, high volume environment.
• Proven customer service skills.
• Ability to communicate in Aboriginal Languages considered an asset.
• Forklift driving experience.
• Must be able to obtain and retain a "D" towing permit and radio license.
• Ability to obtain and retain a Restricted Area Identity Card in accordance with the Airport Restricted Area Access Clearance Program regulated by Transport Canada.

recruit@firstair.ca.