New Posting - PAL Aviation Services

Customer Service Representative
PAL Aviation Services - Halifax, NS

At PAL Aviation Services we are dedicated to providing our customers with reliable on-time performance, memorable travel experiences, and outstanding customer service. If you enjoy working in a fast paced environment, take pride and ownership in what you do and have exceptional customer service skills, then we want you on our team! PAL Aviation Services is currently seeking a Customer Service Representative to join our team in Halifax, NS  . Job Duties Assist customers through all phases of their booking, flight check-in and aircraft boarding and de planning processes in accordance to our customer service policies, company procedures and safety and regulatory processes; Responsible for the safe movement of our passengers to and from our aircrafts and to provide any extra assistance when required; Provide outstanding customer service to our customers; Working with the PAL team and customer service manager on developing new customer service initiatives and ideas; Administration duties and reporting in relation to the operations of PAL scheduled and charter flights; Work closely with all departments of PAL to ensure our customer’s experience is an enjoyable one from origin to destination; Arranging accommodations, transportation, catering and any other services requested; Completion of fuel slips when necessary, paperwork related to ISO and recording/checking refuellers paperwork; Other duties as assigned. Qualifications The successful candidate must have a minimum of 2 years’ experience in providing customer service in a fast pace environment; Must possess exceptional customer service skills; Must exhibit excellent written and oral communication skills as well as excellent problem solving skills; Must be able to work independently and in a team environment; Must be able to obtain a clear record of conduct. Interested candidates may send their resumes in confidence to the Human Resources Department referencing “ Customer Service Representative – YHZ ”. Human Resources Department PAL Aviation Services Hangar #1, St. John’s International Airport P.O. Box 29030 St. John’s, NL, A1A 5B5 Website: www.palairlines.ca PAL Aviation Services is an Equal Opportunity Employer. Only those candidates selected for an interview will be contacted.