New Posting - Greater Toronto Airports Authority

Manager, Terminal Operations
Greater Toronto Airports Authority 
Full-time, Permanent

This position operates in a matrix and team based environment and is accountable for overseeing and managing day to day operational and customer service activities and contributes to the GTAA’s Vision, Mission and strategy. Job Description Key Accountabilities:  Provide effective and inspiring leadership for the Toronto Pearson’s airlines, agencies, and partners , that creates a shared vision and works with them to achieve results every day. Responsible for effective and motivational leadership by being actively involved in the delivery of GTAA programs and services, developing a broad knowledge of all GTAA programs. Lead, coach, and develop a terminal operations team with an emphasis on developing operational capabilities and excellence, focused on customer centricity. Manage, prepare and enable work and assign specific duties to day of employee team. Ensure resources and tools are available to build and support a high performing team Coordinate the quality assurance of personnel to ensure that services exceed the standards and generate positive customer and passenger feedback Identify priorities to meet changing needs, assign resources as needed and successfully manage the real time operational aspects of Toronto Pearson airport for Terminal Manage changing priorities and effectively oversee the management of emerging operational issues – communicate and mobilize team for response Identify operational trends, engaging the team to formulate solutions/recommendations and overseeing the planning and execution Responsible for high level decision making for day-of operations and timely communication to Day Of team and other management as required Job Requirements Qualifications:  Must have a post-secondary degree or diploma in Aviation Management; Business Management; or Logistics , and or equivalent work experience Minimum five (5) years demonstrated experience in serving a large and complex customer base Minimum three (3) years’ Leadership with People Management experience, preferable in a matrix organization and multiple operations experience Ability to work 9 hour rotational shift work (day, evening and weekend) Must be able to obtain and retain a Transportation Security Clearance Knowledge, Skills, and Abilities:  Demonstrated ability to influence, collaborate and negotiate cross functionally in a unionized environment, as well as with external stakeholders to achieve results Solid business acumen and business improvement mindset to solution immediate issues and to identify trends, provide recommendations, plans and implement corrective actions Excellent communication skills to effectively reach a broad audience of internal and external customers, guests and other key stakeholders Strong decision-making skills and demonstrates a sense of urgency to deliver operational excellence Ability to successful manage under pressure and respond to critical and or changing priorities throughout the day For further information, or to apply, please click here